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Holiday Inn Express Spokane Downtown


Hotel class 2.5 of 5
801 N. Division St., Spokane, WA 99202
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Reviews you can trust

88% Recommend
4.0 of 5 stars 25 reviews
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4 of 5 stars
az
1 Nov 2009 | Trip type: Solo travel

Clean and comfortable hotel. It's strongpoint is it's staff; they are genuinely friendly and work hard to promptly attend to requests. I usually stay in 5-star properties, so this was a pleasant surprise: you don't have to spend a lot of money to recieve great service. more

Management response from
Lori Divis, General Manager

Thank you for taking the time to share your experience at my hotel during your recent stay. I know that you very busy and appreciate you taking the time to share your thoughts. Please come stay with us again when your travels bring you into the Spokane area.

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5 of 5 stars
Helena, MT
1 Nov 2009 | Trip type: Business, Solo travel

I have traveled throughout the northern Rockies and Inland Northwest extensively over the last seven years and this hotel is in my top 3 favorites in its class. The room was contemporary and featured a fridge, high speed internet connection, extra blankets, a sheet system that kept me from touching the blanket (which I hate), stylish and comfortable furnishings, fluffy... more

Management response from
Lori Divis, General Manager

Thank you so much for your comments about your recent stay with us. We strive to impress each guest with outstanding service. I will be sharing your comments with the staff and ownership of our hotel. I appreciate you taking the time to share your thoughts. Thank you again, and we look forward to your return.

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5 of 5 stars
vancouver, bc
7 Oct 2009 | Trip type: Couples

We are fans of HIEs. We've stayed in 5 different ones and they are great. But this is the best of the five. All the staff were very helpful. A front desk clerk was in our room in an instant to repair the internet plug-in and bring us a loaner ethernet cable. The included breakfast is expected but the manager's... more

Management response from
Lori Divis, Manager

Thank you so much for taking the time to share your experience at the Holiday Inn Express Downtown Spokane. I am truly glad that you had a great experience while staying with us. Your comments will be used in encouraging our staff to keep up the good work and to continue doing those things which make a positive impact on...

Very nice.
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5 of 5 stars
Quad Cities
3 Oct 2009 | Trip type: Family

Comfortable beds. Well maintained. Great breakfast. We would definately stay there again. more

Management response from
Lori Divis, Manager

Thank you so much for your comments about your recent stay. Please come stay with us again if you are in the neighborhood. If there is ever anything we can do for you while staying with us, please let us know. We are here to serve and glad to help anyway we can. See you soon.

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4 of 5 stars
26 Sep 2009 | Trip type: Family

When it comes to customer service, this HI Express deserves an award!!! The staff is fabulous, fabulous, fabulous. If only the room experience had been as top-notch. RESERVATIONS: Made on-line. Received an Entertainment Card rate of $112 a night. ARRIVAL/CHECK-IN: If you have a GPS system, it is important to note that the entrance to the HI is NOT on... more

Management response from
Lori Divis, Manager

Your comments were very well thought out and communicated. Thank you very much for sharing your experience while staying with us recently. I will definitely share your accessment of our rooms with my corporate office. I will also use your comments in my on going training of my staff with regards to details and making each guests experience here special....

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4 of 5 stars
Seattle, Washington
5 Sep 2009 | Trip type: Couples
0/1 found this review helpful

This hotel is very well situated and it has all the good qualities others have mentioned. We booked a "suite," which turned out to be a unit with a jet tub, large living area and a completely separate bedroom with two queen beds. We were extremely pleased. more

Management response from
Lori Divis, manager

Thank you so much for taking the time to let me and others know about your experience at Holiday Inn Express Downtown Spokane. We value each of our guests and take your comments very seriously in keeping current and training our staff. Please come back and be our guest again very soon.

Greatness
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5 of 5 stars
Vancouver
17 Aug 2009 | Trip type: Business
0/1 found this review helpful

My wife and I brought a friend with us so we needed to purchased two rooms, I was strapped for cash because I have two family members in care facilities. The price,service and location were great! I would love to stay again in this hotel. One thing I would change if I could be of an assistance please call me. more

Management response from
Lori Divis, General Manager

Thank you for your comments concerning your stay with us. I am always open to suggestions on how to improve my hotel and our service. I will be contacting you with my phone number; please feel free to call me, or send me your phone number and I will call you. Thank you again for your time!

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4 of 5 stars
Scottsdale, AZ
11 Aug 2009 | Trip type: Family
1/1 found this review helpful

Two words- soft and firm- these are the pillow choices- which are labelled. This was the perfect ending to our trip to Glacier National Park. The room was spacious and comfortable, the crib was already set up and the breakfast was terrific- hot eggs, hardboiled eggs, fresh fruit, BACON, hot cinnamon rolls and yogurt were on the menu. The only... more

Management response from
Lori Divis, General Manager

Thank you for taking the time to share your comments. We are always looking for ways that we can better serve our guests. Your comment about seating the the breakfast bar will certainly be taken into consideration as we plan our lobby and breakfast bar renovation. I know that you have many choices when it comes to lodging. Thank you...

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5 of 5 stars
Florida
18 Jun 2009 | Trip type: Business, Solo travel

This hotel was great for the business traveler. The hotel and my room were clean and updated, the room had a microwave and small fridge. The breakfast selection was good. The location can't be beat if you need to visit Gonzaga University, and it's across the road from the Spokane River and park, a beautiful place to walk. I must... more

Management response from
Lori Divis, manager

Thank you so much for your comments. We so much appreciate all of our Gonzaga clientele. If there is ever anything we could do better, please let us know.

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3 of 5 stars
Seattle, Washington
20 May 2009 | Trip type: Business

My room was clean & the rates were good. You are across the river from downtown Spokane - so it is a 15 min. walk. My hair dryer kept stopping while I was using it & the air conditioner also had to be restarted periodically. The breakfast was okay...but the yogurt came in a big bowl instead of individual containers... more

Management response from
Lori Divis, manager

Thank you for your comments. We are always very thankful for any suggestions to make our service or facility better. We will certainly use your comments for reviewing our product and service. I hope you will come back and try us again.

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Holiday Inn Express Spokane Downtown Also Known As

  • Holiday Inn Express Spokane
  • Holiday Inn Spokane
  • Spokane Holiday Inn
Address: 801 N. Division St., Spokane, WA 99202
Hotels in Spokane Holiday Inn Express Spokane Downtown
4.0/5.0
25