I've stayed at this hotel before, and have always had a decent experience (which is why I'm not giving it a Terrible score)....until now. As I walked to my room on the third floor (room 304), I noticed a horrible smoky smell. All of the rooms on one side of the hall in this "wing" are smoking, and non-smoking on... more

The HGI Kennewick is an all around great place to stay. We've been there one other time, but this trip wasn't planned (funeral), so we were trying to watch our budget. There are a lot of gross hotels in the Tri-Cities, so beware, and the safe bet is with a brand name. This HGI has the new linen collection, extremely... more

Great hotel. The check-in was quick and the location is right across from the Toyota Center. The mall and all the restaurants are very close. The room was nice and the beds great. The walls are a bit thin so one can hear the other rooms. They have a good buffet breakfast but it costs 10.00 which is still a... more

Really liked this hotel - was very clean, comfortable, staff very helpful. Had lots of great ammenties - including guest laundry , pantry, etc. Just right for the price and location. more

This stay was one for the books, plumbing-wise. Faced with a malfunctioning toilet in our room, my husband reported the problem to the front desk, and was told there was no one available to deal with this. So he asked if they at least had a plunger we could use. The clerk said, "No." My husband then asked, "How about... more

My wife and I are Hilton Diamond HHonors members. We stayed at this property in mid-October. Making our reservation was a snap on Hilton's web-site. The property is conveniently located off a main road (with many dining and shopping options) and across the street from the Toyota Arena. if you're traveling through the Tri-Cities on I-82, it takes only minutes... more

There were 4 adults and one child traveling together (a last-minute trip). The location is in a busy part of town (right across the street from the Columbia Center/behind Applebee's restaurant), but the hotel is down a side street set back on a yet to be developed road. There were few street lights and on our first attempt to find... more

I have stayed at this Hilton twice for conventions in the Toyota Arena across the street. The staff was very helpful, rooms clean and attractive, and the A/C worked well in the 110 degree heat wave that week. For my purposes, I was very comfortable and found the location extremely convenient. Very close to restaurants and stores, only a block... more

Let me start by saying that I am a Hilton Diamond VIP HHonors member, so I think I'm qualified to comment on a Hilton-family property. The only words that come to mind in describing this poor-excuse for a motel are "shabby", "inept", and "guest-unfriendly". The actual proeprty is a standard multi-story Hilton Garden Inn located just off a main street... more