This was a fantastic stay for the weekend. The front desk was helpful. The rooms were nice. I had two rooms with just king size beds. One handicap accessible. One room for the boys had a double bed and a set of bunk beds. One room was a two bedroom suite. We all had a great time. I can't say...
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Chose this hotel while in town for a dr appt. The front desk was wonderfully helpful. Room was comfortable and clean. View out our window wasn't great, but we didn't care. Tried the restaurant downstairs and found it to be good and average prices. Decided this is where we will stay when returning for future dr appts. No issues and...
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Thank you for staying with us and having such nice words about us. We are always trying to improve our services on the basis of guest feedback. Please note to call the hotel directly for best rate and room option, just ask for MR rate. Thank you and hope to see you again.
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I spent a couple of nights due to business meetings and continue to be pleased with this hotel in Federal Way. Everything was just perfect. The breaksfast was great and the shuttle service to and from our office as well as to the airport was greatly appreciated. The reception staff are well trained and went the extra mile when needed....
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Thank you for your kind words about our property. We try to improve our services by listening to guest feedback and reallly appriciate you fortaking the time to say a few words about us. Please call the hotel directly for best rate and room choice next time. Thank you
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From the moment I booked my room to my checkout, I had an excellent service experience at the hotel! The room was clean and nicely furnished. The included breakfasts were ample in both selection and supplies (bagels, waffle batter to make waffles, muffins, cereals, juices, eggs, potatos, fruits, etc). The front desk staff was friendly and always greeted me pleasantly...
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thank you so much for your kind words about our property. Please call us directly in the future to get the best rate and room choice.
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Friendly front desk staff, great room, clean bug free, reasonable price, restaurant service unavailable so went elsewhere, breakfast was very good one of the best I've seen and coffee was really good. Look forward to going back for a longer stay
Thank you for your feedback. We appriciate your feedback and improve ourselves based on our guest feedback, Please call the hotel directly for best rate and room choices in the future. Thank you.
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My daughter and I have been at this location before for swim meets at the local aquatic center with no problems. However, we stayed over the weekend of 3/30-4/1 and after this stay will not return. Sat morning we woke up to no hot water in the sink or shower. Due to time constraints we left and showered at the...
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We are sorry that you felt there was a problem with hot water in your room. We did check to see if there was anything wrong with your hot water supply and found hot water at 129 degree in the bathroom.
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My wife and I stayed at this hotel on a Saturday night in late March 2012 while attending the NCAA Swimming & Diving Championships. I chose the hotel primarily due to its close proximity to the venue, but also due to the respectability of the Best Western brand and good experiences with them in the past. I also wanted something...
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Thank yoiu very much for your kind words. We appriciate your feed back and look forward to serve you again.
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Stayed for two nights. On the second morning went out for the day at 9.30am and left the "Clean room" sign on the door. Arrived back at 11.00pm to find the room exactly as we left it - towels on the floor, beds unmade. Phone the front desk - they had no explanation but said they woould leave a note...
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I am sorry your room was not cleaned. After researching I found out that DND was upside down in the door that read thus instead of saying House Keeping please it was on DND. I am really sorry, hope you give us another chance.
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I would have gave this place a 5-star, but the debit card did not work on the soda machine; I just wish they had more food options for after hours, but this place is Great! I had 3 children under the ages of 5 and they all loved it. They even accommodated and extra crib for my 1 year old....
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Thank you very much for your kind words about my hotel. As you mentioned we have 9 different room types and have 67 suites in my hotel. Please call us directly to get the best room and rate.
Our suites have individual bedroom with doors between living room and bed room. Some suites have bunk bedd for kids some have...
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Our family of 4 has stayed at a hotel very close to this one for the last 3 years. We have always had an Excellent experience with the Pool AND Hot tub as well as the service. This year we were going to make a change. 1/2 way into our stay I am regretting the decision.
Hot tub is out...
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Thank you so much for staying with us. We take pride in our property and strive to improve from the feedback we get from guests. Next time please call the hotel to get the best rate and room cchoice.
Thank you
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