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All 14 Woodbridge hotels »

Best Western Potomac Mills

2.5 of 5
14619 Potomac Mills Road, Woodbridge, VA 22192
Hotel amenities
Special offer
25% off room rate
Ranked #6 of 14 hotels in Woodbridge
4.0 of 5 stars 59 Reviews
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59 reviews from our community

    Trip type
Traveller rating
    20
    17
    11
    5
    6
Date Rating
rockiestwins
Spokane, Washington
1 review
2 helpful votes
1 of 5 stars Reviewed 3 February 2012
2
people found this review helpful

We were at this hotel for 2 nights. The second night we found out there were bed bugs. They tried to put us in another room and there were bed bugs there too..The comped us for only one night.. Management is very rude.. Stay away from this hotel!! More

Was this review helpful? Yes
Charles Saint-Germain, General Manager at Best Western Potomac Mills, responded to this review
5 February 2012

Dear rockiestwins, Thank you for taking the time to comment on your recent experience. We have one of the most aggressive pest control management program in the business and we will have them look into the situation. I believe the hotel did as much as possible to accommodate you. I regret that you feel management approach, was not the right... More

lbsunsets
cleveland, ohio
Contributor
14 reviews
23 helpful votes
4 of 5 stars Reviewed 18 December 2011

We were in the area for our son's Marine Officer commissioning and needed to be close to the base in Quantico. Since we have not been to the area before, and had specific times to be at base, location was extremely important. The hotel was right off the highway, plenty of restaurants, gas stations, and shopping at our finger tips... More

Was this review helpful? Yes
Charles Saint-Germain, General Manager at Best Western Potomac Mills, responded to this review
22 December 2011

Dear lbsunsets, Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills. We appreciate your feedbacks and most importantly, thank you for entrusting us with your care. At your service!! More

Michael D
Rockaway, New Jersey
Reviewer
3 reviews
2 helpful votes
5 of 5 stars Reviewed 16 December 2011

We have been staying at this Best Western for nine years on our trips to and from Florida. We come back each year because the hotel is so clean, the desk clerks are very helpful in giving directions, the beds are comfortable, and the breakfast is great. Of course, we also shop prices, and Best Western Potomic's prices are comparable... More

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john l
Sheridan, Wyoming
Contributor
17 reviews
3 helpful votes
5 of 5 stars Reviewed 26 November 2011

This was a nice motel. We had a very busy day (started at hotel by Baltimore Washington Airport at 5am to go to White House, zoo, Air and Space Museum, full tour of Capitol building, dinner, then walk around the Mall, and memorials there), so by the time we hit the room at 10:30 that night, didn't see much of... More

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Charles Saint-Germain, General Manager at Best Western Potomac Mills, responded to this review
28 November 2011

Dear John L, Thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills and thank you for your business. I am happy to know that your basic needs were met and most importantly, thank you for entrusting us with your care. At your service!! More

linda1066
Brisbane, Australia
Reviewer
5 reviews
2 helpful votes
4 of 5 stars Reviewed 21 November 2011

This is my third stay at the Best Western Potomac Mills (I was attending a conference) and once again I had a throughly enjoyable time. I was greeted when I got to my room with a "welcome back" letter from the manager, along with a jar of chocolates which was a really nice touch and made me feel like I... More

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Charles Saint-Germain, General Manager at Best Western Potomac Mills, responded to this review
22 November 2011

Dear Linda, Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills. Thank you for your business and most importantly thank you for entrusting us with your care. We await your return! At your service! More

bigbass175
Creedmoor, North Carolina
Contributor
11 reviews
3 helpful votes
5 of 5 stars Reviewed 17 November 2011

We stayed here last week with a school field trip. The room was clean and the breakfast was great. I would stay here again. More

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Charles Saint-Germain, General Manager at Best Western Potomac Mills, responded to this review
18 November 2011

Dear Bigbass17, Thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills and thank you for your business. More importantly, thank you for entrusting us with your care. At your service! More

amygt1104
Top Contributor
63 reviews
50 helpful votes
5 of 5 stars Reviewed 15 November 2011

First, check in was simple and easy. Our room was ready for us before regular check-in hours. We had a clean room. It was quiet and we didn't have any noisy neighbors. The breakfast in the morning was delish! Bacon, potatoes, eggs, waffles, pastries and good coffee and juice. So much more actually, but I couldn't eat it all :)... More

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Charles Saint-Germain, General Manager at Best Western Potomac Mills, responded to this review
16 November 2011

Dear Amygt104 Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills. It is most gratifying to know that our culture of service is alive and well. I am happy to share more upcoming upgrades to further enhance your experience, a full lobby renovation and the deployment... More

lovejonesin
Virginia Beach, Virginia
Contributor
12 reviews
2 helpful votes
4 of 5 stars Reviewed 1 November 2011

I stayed at this hotel for a weekend shopping trip with family. We were able to get a great rate on the room with 2 queen beds. The hotel check in process was very easy and the room was very clean and smelled nice. The beds were comfy. Though this hotel is dated, it has been kept up very nice.... More

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Charles Saint-Germain, General Manager at Best Western Potomac Mills, responded to this review
3 November 2011

Dear Lovejones, Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills. I am happy to inform you we are in the process of renovating our lobby seating area, phasing in FLAT PANEL TV'S and completing MICROFRIDGES in all guest rooms in 2012. We work very hard... More

Tucsontraveler123
Tucson, Arizona
1 review
5 of 5 stars Reviewed 27 October 2011

I spent three weeks at this hotel and marveled each day at how well it was run. This is an older facility and with out a very attentive staff it could have been dismal. The staff keeps this place spotless and functioning smoothly. The desk manager quickly learned my name and greeted me each time I passed the desk. The... More

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Charles Saint-Germain, General Manager at Best Western Potomac Mills, responded to this review
28 October 2011

Dear Tucsontra, Thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills, and thank you for your business. Your kind words are a shot in the arm for me and the entire staff who get up every day with a singular focus in trying to lead the industry in customer care. Thank... More

lamfam
Idaho
Senior Reviewer
10 reviews
6 helpful votes
3 of 5 stars Reviewed 16 October 2011

Our stay here in late September was just adequate. We had 3 rooms, and each had some idiosyncracy - defective air conditioners, temporarily non-working television - which made the stay less than smooth. Random elevator malfunctions and a very overwhelmed lone desk clerk at check in made me glad I was only staying 3 nights and only paying a cheap... More

Was this review helpful? Yes
Charles Saint-Germain, General Manager at Best Western Potomac Mills, responded to this review
17 October 2011

Dear Lamfam, Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills and thank you for your business. I will carefully review your comments and any opportunity for improvements. At your service! More

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Best Western Potomac Mills Also Known As

  • Best Western Woodbridge
  • Best Western Hotel Woodbridge
  • Woodbridge Best Western
Address: 14619 Potomac Mills Road, Woodbridge, VA 22192

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