Check-in staff member was less than impressive. Had a problem which was not handled well by reception, and only made worse by Carlson's toll free customer service agent. Will go out of my way not to use Carlson hotels again. In addition to this, had to unplug the heater / air-conditioning unit in able to sleep, as was so noisy.... More

Room was clean. Beds/pillows were comfortable. wi-fi ran well. All staff we encountered was very helpful and pleasant with directions/checkin/breakfast. Used the pet-friendly room which was convient to outside entrance off the side with a large walk area behind the facitlity. The breakfast was less than i expected-would like healthier options. Disappointed in powdered eggs (try offfering a few real... More

We had a wonderful stay at this hotel. The staff was very courteous & accommodating! The rooms were clean, spacious & quiet. The indoor pool was fairly large & the whirlpool was toasty & relaxing. The buffet breakfast was very nice including eggs, sausage, bacon & sausage gravy. The only negative - refrig in the room was very stinky &... More

Spent one night here and can't wait to go back. Terri at the front desk is wonderful. The location is great and the surrounding restaurants are great too. We went to our first Alamo Draght House and loved it. Movie theatre where you can order 30 kinds of draft beer and good food, delivered to your seat during the movie!!!... More

Our family visited Winchester and stayed at this hotel from 11/20-11/24/11 to visit Shenandoah University and Winchester. The breakfast each day was really great! They had such a variety of food items--eggs, waffles, cereal, yogurt, bagels, biscuits, fruit, p'nut butter. So often such breakfasts have no protein--only lots of carbs; this was so appreciated to have a balanced meal. Polly... More

Our family and extended family stayed at the Country Inn and Suites for the Thanksgiving holiday. The lobby and rooms were spotless. The entire staff was delightful. Breakfasts were fantastic. We will definitely stay at this hotel again. More

Loved this place from beginning to end. Check in went quickly (they were expecting us), loved the location (1st floor by outside door) of our room since we had our dog with us, the bed very comfy, and the breakfast the best we have had at any chain on our 5k+ road trip. More

My wife and I spent trhe evenings of September 29th and 30th at the Country Inn & Suites in Winchester, VA. From check-in to the time wer departed, we were totally impressed. Everyone working the desk had a smile on their face and acted like they really wanted to help you. Our room was clean and comfortable. Likewise the breakfast... More

we had to find accomadations in Winchester because a major delay in our from the North to Florida. this was a terrific place to stay--good restraunts nearby. only difficulty was the Signage to the Hotel More