Nothing serious wrong here, but then again nothing too inspiring. I don't know when the hotel was built, but it's been around awhile. The bathroom is where you can really see the age. Our room was adequate, but a bit on the small size. The heating and cooling is good, as you have a wall mounted thermostat. We usually have...
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Dear Willrude,
Thank you for your recent posting on TripAdvisor, we truly appreciate all the feedback we receive from all of our guests. We take each comment very seriously in an effort to improve the experience for all of our guests. The hotel is 7 years old, and we have just finished the new Holiday Inn Express & Suites brand...
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nice hotel, especially the suites. Great location for sightseeing outside of D.C. Lots of old historial towns in the area and not too far from Skyline Drive and the Luray Caverns. I would give the hotel 5 stars but their continental breakfast is not so good and their towels are scratchy.
Dear Lovestotravel1944,
Thank you for your recent comments on TripAdvisor - we truly enjoy receiving all of our guests feedback. It is with comments such as yours that we can alter our practices and procedures at the hotel to ensure all of our guests have the best stay possible. We will look in to our breakfast items as well as...
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The stay was decent. Everyone was very friendly and polite. I enjoyed the free breakfast, as it was tasty. You can't go wrong with bacon. My only complaints are that I booked a suite and it was not what I expected. I thought there would be a separate area that I could put the baby in so we wouldn't have...
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Dear SpicyCreole,
Thank you for comments on TripAdvisor, we appreciate all of our guest feedback. I am so very happy that you enjoyed our Hot Start Breakfast particularly the bacon. We do have a great breakfast and our guests enjoy our new fresh pancake machine. Also thank you for mentioning that we have a very friendly and polite staff -...
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The room was all right, but this hotel was not AT ALL what I expected for $170/night:
- at the booking time, they told me there was a "door" that separated the "parents" bedroom from the kids'. There was no door (or any other separator).
- The WiFi might have been free, but some of the slowest I've had in...
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Dear Nicothed,
I apologize that you did not have the wonderful experience that most of our guests have while staying with us. We do have some adjoining rooms in the hotel where guest rooms are separated by a door, and then we have suites that are larger than our typical guest rooms, but these are just larger rooms with no...
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I just checked out of the Holiday Inn Express, and had a very enjoyable stay. The large room was beautiful, and extremely clean. Breakfast bar was delicious, especially the fresh made pancakes. Katrina, Faye and staff went above the call of duty to make my stay a pleasant one. Thanks all....I appreciate your kindness.
Dear EJDMyrtle,
We are so pleased that you enjoyed your most recent stay with us. We are so very happy that you particularly liked the large and clean room, delicious breakfast and fresh made pancakes. Both Katrina and Faye as well as our entire staff are among the best in the industry. Thank you again for your positive feedback, it...
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We reserved our room for one night as we were traveling through the area. After receiving such great service from everyone we came in contact with, we decided to stay a second night which was a little out of our way, but we couldn't pass it up. Molly at the front desk staff arranged for us to have the same...
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Dear WiAnnie,
Thank you for your kind comments on TripAdvisor, we truly appreciate your feedback. We are so pleased that you experienced such a friendly staff at the hotel that you decided to stay with us a second night, and that Molly was able to make it easy for you as well. We look forward to you staying with us...
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I've stayed at this hotel a few times on business and it is very nice. The rooms are always clean and the employees are friendly. However, I would say that it is a bit overpriced for a little town like warrenton.
Dear AlliSunshine,
Thank you for your kind comments on TripAdvisor. We are very pleased to hear that every time you stay with us you can depend on clean and comfortable accommodations as well as friendly and efficient service. We also offer corporate and group rate discounts for all of our repeat guests, please give us a call so we can...
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Breakfast is good but the same is served everyday so if you are staying long-term you will get bored. The pancake machine is AWESOME, you hit a button and it automatically drops the batter on a conveyor belt and cook perfectly.
Pet friendly and John from housekeeping is WONDERFUL, very pleasant and courteous. Location backs up to the freeway, but...
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Dear rrobson,
Thank you for your most recent review on our hotel. We are so pleased that you enjoyed our new pancake machine, like you, all of our guests are excited about this breakfast upgrade. We also want to thank you for mentioning how wonderful members of our housekeeping staff performed, we truly pride ourselves on exceptional service. We hope...
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Our party collected here for a wedding occuring at the Country Club. Brian at the front desk was friendly and cheerful. It was his banter and humor that really made this hotel a hit. We knew Brian would help in all our pre and post wedding trials. Other wise the hotel was great, clean comfortable and a great place for...
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My wife sleeps lightly, but this place was graveyard quiet. Comfortable bed, large, clean room and no road or neighbour noises. We did find that the hotel phone lines were out and had been for a week (!), but that was the only downside.
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