All was excellent, no wifi only exception, rooms need wifi not pay connection, brekfast buffet was excellent, beds were comfortable and clean, staff was courteous and friendly, location was great with all the surrounding areas
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We are excited to hear that we were able to meet and exceed your expectations during your visit with us in Virginia Beach. We will share and celebrate your comments with our team. We look forward to serving you again soon.
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From the time I walked into the beautiful lobby of the Westin I was treated like somebody that had a Million dollars. I was an 1hr early and they told me it was ok because I had an event at an near by Restaurant. (They all are great!!) My check in was a brief 5 min max and everything I...
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Thank you for taking the time to share your wonderful comments about your stay with us! We were excited to hear that not only was our team able to exceed your expectations, but that you will give us the opportunity to serve you again instead of the hotel next door. We look forward to your next visit.
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Nothing but praise for this hotel. Staff was very friendly and helpful, checking in and checking out. My room was perfect, restaurant was great. Even though this was a short visit, I can tell this hotel is in a perfect location. This will definitely be my hotel of choice whenever I visit the Virginia Beach area.
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On behalf of the entire Westin team here in Virginia Beach, thank you for the positive comments you have shared. We are so pleased to hear about your wonderful stay with us and that we are your hotel of choice for the future! We look forward to serving you again soon.
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The Staff was friendly and smiled. The linen on the beds need more bleach in the washers. Had the pet with me. I was bullied walking the dog out the lobby door several times by nasty men that were staying in the hotel. I was going to call the police but I was leaving the next day and was glad...
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Thank you for sharing your information. It was great to hear that you felt our staff was friendly. We apologize that you had a challenge with other guests in the lobby. We have never had this comment before either in our lobby or Town center, but will do all we can to investigate. We hope that if you encounter this...
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Friendly and helpful staff, clean, modern lobby and rooms, comfortable beds and lounging in the room, convenient walking distance to venues and restaurants. Easy on-site parking garage. Great views (I want the same room next stay!). A very relaxing experience.
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Thank you for choosing the Westin and for sharing your wonderful experience . We look forward to serving you again soon!
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My husband and I had watched the grandkids for a week and treated ourselves to a weekend getaway. The Westin's restaurant was being remodeled so I can't comment on that but our stay was perfect. The weather was rainy and overcast but our stay was wonderful. There are great restaurants all around you, a great multiplex theater, a center where...
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After watching the grandkids for the week, you deserved a weekend getaway! Thank you for allowing us to be a part of it! As you mentioned, Town Center has so much to offer all our guests. As the renovation of our restaurant and new meeting space nears completion and prepares to reopen in March, we hope we will have another...
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I stayed here for 3 nights and it was a great hotel! Very upscale, great service. Everyone really went out of their way to help me with my needs. One great example is that I need to print, sign and fax a document on my first night. The front desk lady offered for me to email the document to her,...
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Thank you for sharing your experience with us. We constantly strive to give our guests the personal experience they deserve. It is great to hear how the front desk was able to exceed your expectations. We hope to have another opportunity to serve you again soon.
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We love everything about this hotel. From the white tea scented lobby to the excellent customer service to the beautiful rooms, it's a great experience.
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Thank you for allowing us to be part of your visit to Virginia Beach and for sharing your comments. Westin's white tea scent is one of the brand specific efforts to make your stay as relaxing as possible. We look forward to serving you again soon.
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A reliable and comfortable hotel away from the Virginia beach seafront mayhem. A one night business stay, using the bar facilities with a pretty good rate. A firm recommend.
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Thank you for staying with us, for sharing your observations, and for your recommendation! We look forward to the opportunity to serve you again soon.
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This has been the worst hotel experience of my life! Unforunately our company booked these rooms for a week and we are stuck here. But next time our company won't be using this chain if I have anything to say about it!
The pool was like ice water, the floors are disgusting, the bed is awful and the service was...
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We apologize for the challenges you encountered during your stay. We will immediately investigate the cold pool temperature that you mention as well as the challenges you had with the Westin Heavenly Bed and pillows as we have not encountered these issues with our guests before. On a positive note, it was good to hear that the location served your...
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