Let me start with the good. This hotel is in a fabulous location, since the shuttle will take you anywhere within a 5 mile radius. Within that radius, there is the airport, a great movie theater, and a Cheesecake Factory, located at the Town Center, which is a nice 2 or 3 block center of shopping and dining. I don't...
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Thank you for your feedback during your recent stay with us. I have also spoken with the housekeeping manager at the time that you were a guest of the hotel, and we do apologize for the oversight of the washcloth being left in your room upon check in. The concern about the soiled sheets was also directed toward our housekeeping...
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First off , pictures clearly show flat screen tv's mounted on the wall of the rooms, not so.
The person working in the lobby when I arrived, acted like she did not want to be at work or to check people in, very unfriendly.
The air conditioner sounded like a truck, seriously, so we turned it off, at 2am we...
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I apologize to you that we fell short of your expectations during your stay with us, and I have spoken with this guest personally and I have verified on our website and our the televisions that we have in our lobby area that the only flat screen television that is mounted on the wall is in our Presidential Suite, all...
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I've been visiting the Norfolk area for years on business and found this place a few years back. It's a terrific place to stay, very customer oriented. The facility has been recently remodeled, and it won the InterContinental Hotels Renovation of the Year Award for their fantastic upgrade.
They treat their Priority Club members very well. I was automatically upgraded...
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Reviewed 23 April 2009
Thank you for staying with us again and for taking the time to let us know how your stay was. The hotel is constantly inventing new ways to improve service and product and we appreciate that you enjoy your visits and come back to stay with us when you are in the area.
We look forward to seeing you again...
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Don't be fooled by the nice lobby setup. Although the staff was nice, the condition of the hotel does not warrant the price! Room setup is average, nothing special. Once evening begins, all serenity goes out the window!! Every night during my stay there were loud parties in the conference room after midnight. Even the loud air conditioners in my...
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Your recent review is appreciated and we thank you for staying with us. The month of December is full of Holiday Parties and during the time of your visit we had a holiday party on both nights. I apologize for the level of noise and that you had room issues during your stay. If the hotel was made aware of...
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Administration was the main problem. After I booked the reservation, the next time I went in, they had the reservation date wrong. My contract had someone else's address and phone number on it. They changed the location of the conference rooms we booked without notifying us. When I arrived, the refrigerator was not working but they did send someone to...
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First I would like to apologize to you for the issues that you had during your reunion. I would like to be able to talk to you personally about your issues as well. That is not our level of service and we take your concerns very seriousily.
I will speak with the General Manager about the letter that you stated...
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Enjoyed our stay. The staff was great. The rooms were clean and modern!
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Thank you for choosing to stay with us, and we are glad that you enjoyed your stay with us. We strive to make sure each guest visit goes above expectations. We welcome your next visit.
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I stayed there at the end of Sept. to visit my boyfriend who is in the Navy. Great hotel!! We've stayed there before and would definitely stay again! The front desk staff was outstanding and very helpful! But as much as I liked them, all my compliments go to the bartender Felicia! She was by far the best bartender I...
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Thank you for staying with us and choosing to stay with us when you are in the area. We do have an improvement plan for our pool and spa area and hope that when you visit again it will be completed, we want you to have a stay that from check in to check out is a wow experience. It...
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I stayed at this beautiful Holiday Inn last week for a family reunion and the stay was great. It rained cats and dogs the whole time and their lobby had a few drip, drips but it happens when it rains for 5 days straight!
I did not care for the pools, that was my only issue. The outdoor pool had...
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Thank you for your recent visit and for making us aware of your area of concern. We hope to see you again in the near future and when you do return we hope you will like the improvements that we have planned for the indoor pool and spa area. Your areas of concern have been expressed to our General Manager...
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This property has been updated since the last time I stayed there which was several years ago for the better. The room was clean and modern and check in was a breeze. The staff was on point and greeted everyone walking in the door. Did not use the pool or the restaurant and bar but they looked nice.The gym was...
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Thank you for your comments about your recent stay with us. We appreciate your positive feedback the fact that you are a return guest of the hotel. We have made numerous changes to our property and we are glad that you noticed and approve of them. Our goal is to make sure every guest stay is an enjoyable one and...
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This hotel is very nice inside. Beds and rooms are comfortable. Great stay. I have now stayed at this hotel 6 or 7 times and I keep coming back. Restaurant could use some use a menu make over starting with food improvment. there other places to eat locally so dont let that stop you from staying here.
Pool needs work...
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Thank you for staying with us and we appreciate feedback both positive and also on areas of improvement. I am glad to hear that your stay was enjoyable, and the concerns you had concerning the pool area and menu options will be directed to the proper departments.
We look forward to see you in the near future.
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145 Reviews
51 Reviews
