I was stranded at Richmond Airport due to snow in new york in November and stayed the night at this hotel. I was very impressed with this hotel. I got a great rate, the hotel was gorgeous, spotless clean, had a lovely restaurant and a great room.
If you look at my previous reviews you'll see that I'm normally a...
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Thank you very much for the comments you have posted. Service is very important to us, and we will continue to accomodate our guests the best we can. We look forward to seeing you again in the Richmond area.
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Overall I had an average stay. Nothing great. The best thing about this hotel is the location. The rooms are ok although my room needed the bathroom updated really bad. Other than that complimentary breakfast and a five minute ride to the airport make it convenient. The price was decent as well. I have to agree about the shuttle. The...
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Thank you for posting your comments about this hotel. We've been working very hard to revamp our guest rooms, and I am happy to say that we have made many improvements. I apologize for any inconvenience our hotel shuttle might have caused, and will continue to work on improve our shuttle service.
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If you need a place for a 1 nighter by the airport this is the place - nothing to write home about - you get use to the noise of the planes as you're right by the airport - the room was okbut it was 58 degrees w/the AC blasting when we walked in. The bathroom door and closet door...
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We thank you for staying with us, and taking the time to write this review. We are fortunate for being close to the Richmond International Airport, which makes it convenient for our guests who are flying out early. We apologize for any noise you might have heard from the airplanes above. Hope that you will come visit us again soon.
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We stayed at Holiday Inn express on September 9 and took advantage of the "park and fly" option while we were out of town for a week.
This hotel met our needs. It was clean and very close to the airport.
Our shuttle to the airport was running late, but we got to our gate in plenty of time. The...
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Thank you very much for the review. We are glad you were able to use the Park and Fly package we have created for our guests. It is very important that we provide our early traveling guests some options for breakfast before flying out. I apologize for any inconvenience with the wake up call, and will continue to improve on...
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First, I should say that our visit was by no means terrible. We found the front desk staff very friendly and welcoming during both check in and checkout. The hotel and hotel grounds were for the most part clean and well-maintained. It also very conveniently located to both Richmond International Airport, as well as interstates 95 & 64. For those,...
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Thank you very much for the feedback you have given. It is essential for us to improve our service as well as the condition of our hotel rooms. We have addressed the condition of our bathrooms the past few months, and will continue making improvement in the future. I'm glad your check in and check out with our front desk...
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Pleased with our stay overall, and thanks to the hotel and staff for waiving the pet fee for competitors in the sportsman's show. We had a problem with our first room, apparently there were cats in it before us as my husband had a reaction worse than he's had in years, but they moved us without hesitation when requested. Nice...
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Thank you for posting your comments about this hotel. Service is very important to us, and we are very glad our staff was able to help accommodate you with a room that would meet your needs. Hope you had a great time at the Sportsman's Show, and we look forward to seeing you again next year.
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I'm generally not a fan of Holiday Inns , but I have to admit to being pleasantly surprised by this one near Richmond Airport . Difficult to say what age this property is ..outside looks quite recent , but inside a few things hint at it being a good few years old. Room was a fair size with plenty sitting...
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I thank you for the comment you have posted about our Holiday Inn Express @ RIC Airport. I am also very excited that you have noticed the changes we are making to deliver personalized service to each guest that stays with the Holiday Inn brand. We welcome your comment and hope you will continue, so we can always be the...
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Clean hotel, reasonable price, good breakfast, friendly staff. And it has a pool.
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We always love reading comments like yours. My team and I thank you for your posting!!!
We look forward in serving you in the future.
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This is a fine hotel. No issues with the hotel the staff was great and the rooms were very nice. Great breakfast, nice gym and even a pool!
Only issue was that we used the hotel as a Stay and Fly, thus took the hotel shuttle to the airport. you would think a hotel at the airport would only be...
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I apologize for the delay and inconvenience that you encountered. In order to provide the cheapest “Park-N-Fly” program, we have had to combine this service with the other hotels in the area as rising gas price affects us all. I do hope you will give us the opportunity to provide this service to you again. Thank you for your valuable...
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We stayed here for a weekend when we in town for a soccer tournament. Our rooms were comfortable and clean. There was a little airplane noise but nothing excessive. We expected more since we were so close to the airport. It was not bothersome at all. Breakfast was great. A very nice variety of items. Staff was very friendly and...
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It is always great to hear when we have exceeded our guest expectation. My team and I thank you for your posting!!!
We look forward in serving you in the future.
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