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Holiday Inn Express Hotel & Suites Salem

2.5 of 5
991 Russell Drive, Salem, VA 24153
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Holiday Inn Express Hotel & Suites Salem
Ranked #2 of 14 hotels in Salem
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120 reviews from our community

    Trip type
Traveller rating
    72
    30
    9
    5
    4
Date Rating
phila
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

Staff was great, room clean and inviting. great breakfast.. we stopped on our way to tennesse we were greated with a friendly staff. we needed a place to eat the girl at desk gave a map to several restaurant.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
20 May 2013

Dear Happyinphilly Thank you for telling us about your stay. We really appreciate your feedback. Thank you for staying with us. We hope you enjoyed your time in Salem. Thank you for time. We hope you will consider us again in the future. Sincerely, Holiday Inn Express Hotel & Suites Salem More

Louisville
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 May 2013

I recently had a very good experience at an HIE in Marathon, Florida so thought I'd try this HIE in Salem for four nights in April of 2013. Unfortunately, the lighting in the room that I was given was totally inadequate. Only two (very dim) light fixtures in darkly painted room, and even dimmer side lamps on the mirror in... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
20 May 2013

Dear dfullert, Thank you for telling us about your stay with us. We are very sorry that you felt that your room was not very lit. We are very sorry for this inconvenience. We will pass this feedback on to our staff. We use all guest feedback to make the necessary changes to the hotel to make it better for... More

Mount Pleasant, South Carolina
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 13 April 2013

We hesitate to give Holiday Inn Express any bad reviews - actually, we don't run across many of them that deserve one because we love HI Express and stay at one whenever we travel because they are top notch and rightly priced. Having said that, we have made this HI Express a half way stop for us back and forth... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
1 May 2013

Dear happyinmountpleasant, Thank you for being a Priority Club Rewards Member and for leaving us a feedback. I am deeply sorry for the issues you experienced with the staff's service and problems encountered upon check in. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim... More

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 8 April 2013 via mobile

Everything was clean and fresh, breakfast was great, wifi was quick. Front desk 4/6 - 4/7 morning checkout, I forgot her name! Stephanie?? She was FANTASTIC! Made us feel welcome, was bright and smiling and engaging. Wish I ran into more like her while traveling! I am usually a Marriott girl, this hotel could change my mind. Thanks again!

Was this review helpful? Yes
Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 26 February 2013

janice is very good at what she does .she makes you feel right at home.she has the staff at tiptop shape.we have stayed here before and she and her staff are GREAT!!! she also moved breakfast up 1 hour to work with our work start time .coffee and cookies when finish working it doesn't get much better than that when... More

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ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
15 March 2013

Dear Drillers, Thank you for telling us about your stay with us. We appreciate all of your feedback regarding your stay. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We will pass your comments on to Janice. We value all of our staff members. Thank you so much for your time. We hope... More

Virginia Beach, VA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 18 February 2013

Stayed at this hotel while taking may daughter to a function at Roanoke College - very close to campus. The greeting at the front desk was the extremely welcoming and efficient. The clerk gave us a welcome bag with bottled water and crackers - an unexpected and welcome gesture. The room was spotless and beds comfortable. The free breakfast was... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
22 February 2013

Dear Celtic 4, Thank you for telling us about your recent trip. We are so glad that we could accommodate you and your daughter. We hope you enjoyed your time in Salem/Roanoke. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope you will stay with... More

Bucks County, PA
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 16 February 2013

Nice, clean hotel with very friendly front desk and cleaning staff. Convenient to I-81 - delicious hot and cold breakfast - high speed internet - fitness center and great cookies in the evening. Everything we expected and more.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
22 February 2013

Dear mygardenhome, Thank you for telling us about your stay with us. We will pass all of your comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you for staying with us. We hope you will stay with us again in the future. Sincerely, Holiday Inn Express Salem More

Annville, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 23 January 2013

Exceptional, eclectic decor, very inviting, quality staff were very accomodating, helpful, & polite. Room are again, great decor, spacious & very clean, pillow top mattress a little thin though. breakfast above average. All Holiday inns are not created equal!

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
25 January 2013

Dear Plumzz2, Thank you for telling us about your stay. We appreciate all of your feedback. We hope you enjoyed your stay in Salem. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We will pass your feedback on to our staff. They always appreciate hearing when they are doing a good job. Thank... More

Richmond, Virginia, United States
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 11 January 2013

I spent one night at this Holiday Inn Express on a recent business trip. Convienently located just off exit 141 in Salem, Virginia, the hotel is a short drive to all of the Salem/Roanke area. The room was modern, clean and comfortable. The queen size bed was just about the right firmness that I need for a good nights sleep.... More

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
18 January 2013

Dear Gregory C, Thank you for telling us about your stay with us. We are so glad that we could accommodate you during yoru business trip. Our business travelers are very important to us. We value your feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for staying with... More

Lakeland, Florida
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 29 December 2012

No major change since my initial review. Very accommodating staff, nice rooms, good breakfast, and quiet. Can't ask for more. Area with restaurants and shopping is 5-10 minutes away depending on what you want.

Was this review helpful? Yes
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review
4 January 2013

Dear James R, Thank you for telling us about your stay with us. We appreciate all of your comments. We will pass them on to our staff. We really appreciate our repeat guests. Thank you for choosing us again. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope you will consider us... More

 
 
 
 
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Also Known As:
Holiday Inn Express Hotel And Suites Salem
Address: 991 Russell Drive, Salem, VA 24153
Phone Number:
Region: United States > Virginia > Salem
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Swimming Pool
Hotel Style:
#2 Business Hotels in Salem
#3 Family Hotels in Salem
Price range (per night): ₹ 5,778 - 11,721
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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