We stayed at this hotel over the Labor Day weekend. We were in town to attend a 50th Wedding Anniversary party in Roanoke along with three other family groups. All four rooms had something wrong with them from no lights in the bathroom to air conditioning not working. When we reported the problems to the front desk, we were told... More

We checked in on the Memorial Day weekend, because the hotel had a nice pool and hot tub per the photos. Upon checkin, were told the pool and Hot tub were not open until the Memorial Day Weekend, (what?). We were advised that the pumps had to be checked and pool needed to be inspected but they were delayed by... More

I have stayed at this hotel a couple of times now and every time is very satisfying. The rooms are very comfortable and spacious. The hotel has a great view of the mountains from the lobby and if you get a room on the back side of the hotel you get that same view from your window. It's great to... More

Accidentally left some clothes in the closet. Called a few hours later to have someone pick them up. Got a call back that my hangers were there, but not my clothes. Beds had been stripped but room not cleaned. After many calls I was offered a free stay the next time I was in town. Declined the offer - think... More

When we arrived at the hotel, we had to interrupt a conversation two staffers were having in order to check in and they didn't seem to happy about it. The hotel itself was empty, at night we counted less than ten cars(including staff). However we were put on the bottom floor, which is below the lobby on the 2nd floor(weird,... More

Stayed here to attend a Nascar race. Very nice hotel in a scenic area. Great location to start at for numerous sight seeing day trips. 2 restaurants and a Subway less than a 5 min. walk along with a Kroger Grocery store. Good free breakfast in a nice area in the hotel. More

My family arrived at the hotel to check into their room with the rest of my kid's sports team only to find out that the Agent who took the reservation inadvertently booked us for two nights rather than one. Since we were not in town and unable to check in the day before which is when the Agent booked our... More

A staff can make or break a hotel stay, and in this case it ruined what could have been a pleasant experience. The hotel itself is fine. Not fancy, but reasonably clean and in an acceptable location. However, from the front desk, to housekeeping, to the breakfast area, the staff was uniformly unfriendly and untrained. For example, over our entire... More

clearly has been a flood of sorts, the carpet is all bunched up, I tripped twice on the way to the elevator. Wallpaper by elevator is peeling, the tile in the elevator is all cracked. I know for certain this has been a smoke-free property for at least two years, yet my room smelled of stale cigarettes and stinky feet.... More