We stay in Residence Inns all over US and always stay in the 2 bedroom suite. This hotel was dirty and was one of the highest priced Residence Inn, with the exception of large cities like New York, etc. The dishes were dirty in the dishwasher when we arrived, furniture was old and worn. The carpets were smelly and stained.... More

I stayed for one night to attend a confernce; the hotel was nice and staff friendly. The room was really clean and well kept. The breakfast was nice with many options for any taste. My only complaint was my room had hot water issues in the shower and bathroom sink. I had to take a cool shower and shave with... More

I just returned to Denver after a two-week stay at the Residence Inn Roanoke Airport in Virginia. Stepping through the door, to register, was like coming home. All the staff were very friendly and always remember my name with a special welcome. I felt like a family member coming home. All the staff are freindly yet vey professional. All the... More

I stayed in a 1 bedroom apartment, not a regular hotel room. The room has a small kitchen, living area, bed and bathroom with the sink seperate from the a toilet area. I am going to start staying here every trip to Roanoke. I get per diem, so I didn't use it, but they off free dinner during the week... More

What can I say....these people are the greatest and will pamper you! Our stay was all we hoped for and more. Extremely friendly staff did all they could to make our time here stress-free. Room was beautifully arranged, clean, beds slept very comfortably and the full kitchen in the room was so very convenient. Full breakfast was outstanding with all... More

We stayed in a two bedroom suite, which also had two bathrooms. It was very roomy with flat screen televisions in both bedrooms and the living room, which had a sofabed. We also had a full kitchen. We were in Roanoke for a state wrestling tournament, so we were there for three nights. The rooms were spotless and Gwen, in... More

Housekeeping is horrible here. I have stayed here for business 5 times in the past 2 months. Beds not made properly. Mold on shower curtain. Popcorn kernels on carpet from previous guest. Stained carpets. Lumpy, uncomfortable pillows. Even a folio left in the room from a previous guest. Staff is very friendly and they fix problems but you hate to... More

We stayed 3 nights with our dog, 50-year old newlyweds, and I am disabled with severe spinal degeneration. Our room was not cleaned either day, asnd the dog was not in it, and we had no door hanger on, to prevent cleaning. The first day, it was because there were personal effects on the bed. O.k. But, nothing else was... More

Very nice customer service, say hello and ask if they can help. Had a problem with my bill which was adjusted promptly. Employees in food service were especially welcoming. Good breakfast, nice clean room.