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Renaissance Portsmouth Hotel & Waterfront Conference Center


Hotel class 3.5 of 5
425 Water Street, Portsmouth, VA 23704
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60% Recommend
3.5 of 5 stars 56 reviews
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1 of 5 stars
central Virginia
10 Nov 2009 | Trip type: Business
1/3 found this review helpful

Fabulous accommodations, VERY expensive restaurant (wish it was also very good). Beautiful expansive views of the busy Elizabeth River, with Waterside Mall across the water in Norfolk, easily reached by the low-priced passenger ferrry. Just minutes by ferry from the Norfolk baseball park. So what was wrong? The front desk manager preferred to (he admitted to me in person) double-bill... more

Management response from
DOSMPortsmouth, Owner

Dear Guest, Thank you for your candor and feedback. We take these comments EXTREMELY seriously and were concerned when we were notified of your posting. We have spoken with the managers on duty during your stay and think that something may have been taken out of context. Our staff indicated that their light-heartedness may have been misconstrued. It was never...

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4 of 5 stars
Dublin
10 Nov 2009 | Trip type: Family

We had a delightful stay at The Renaissance Portsmouth Hotel. The service from the doorman, reception and portering was excellent. All staff were very friendly. The interior design throughout the hotel was very elegant . Rooms were very clean and comfortable.We were well accommodated while staying there with our baby and extended family. In terms of our dining experience in... more

Management response from
DOSMPortsmouth, owner

DublinSammy, Thank you for your feedback. We love our hotel and our historic location in Olde Towne Portsmouth. We hope you had an opportunity to see some of the amazing little shops, restaurants and old homes that make up our quaint seaport town. I am truly sorry about your dining experience and hope that you'll give us another try. We...

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4 of 5 stars
Virginia
9 Nov 2009 | Trip type: Business, Solo travel

I read the other reviews in Trip Advisor and wonder what they were looking at regarding the staff and service provided. I found EVERYONE at the hotel attentive and friendly. Even with a football team arriving for the last night of our conference, the staff did not skip a beat. They did EVERYTHING possible to make our conference successful. They... more

Management response from
DOSMPortsmouth, Owner

scarletman1972, Thank you for a wonderful review. We take great pride in our hotel and love hearing the kudos from our team's hard work.

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4 of 5 stars
Lynchburg, VA
8 Oct 2009 | Trip type: Couples

We really enjoyed our stay at the Renaissance Portsmouth Hotel. Our room was located on the 14th floor and had a gorgeous view of the river and downtown area. It was modern and clean; all around a fantastic hotel. We would definitely stay there again! more

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4 of 5 stars
Washington Grove, MD
24 Sep 2009 | Trip type: Couples

The Renaissance Portsmouth Hotel is a very good value for a weekend getaway. The rooms in the hotel face the water, have very comfortable beds with lovely comforters and are of generous size. Hotel staff are very friendly and helpful with good dining suggestions and information on area attractions. The weekend rates are very reasonable for a quality room. more

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2 of 5 stars
anywhere anytime
23 Sep 2009 | Trip type: Solo travel
1/1 found this review helpful

I checked into the Renaissance Hotel on a Friday for what started out as a one night stay, i was given a very nice room at a very good rate however the following morning is when things when array. The following morning I was awoken to the sound of housekeeping knocking on the door to clean the room around 11am.... more

Management response from
DOSMPortsmouth, Director of Sales and Marketing

Dear Sailor, Thank you for your comment and review. As you know, we take Tripadvisor comments seriously and are concerned about your experience. We've discussed the situation with our department managers and general manager and are fully aware of the night in question. We are incredibly sorry that our housekeeping department knocked on your door at 11am/12pm; however, our records...

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5 of 5 stars
howard, OHio
3 Jul 2009 | Trip type: Business

I didn't realize in all my stays in the Hamptons Roads, there was a good side to Portsmouth. Nice surprise! Beautiful building and amazing lobby...rooms were nicely done as well. Swimming pool and jacuzzi on the 3rd floor with outdoor balcony that viewed the night skyline was a treat. Situated in Historic Portsmouth with quaint restaurants and views of the... more

Management response from
DOSMPortsmouth, Director of Sales

Hi Thank you for a wonderful review. We are truly excited that you had a chance to explore our hotel and historic community. If you're planning a trip back to our area, please don't hesitate to call. Thank you

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2 of 5 stars
VA
19 May 2009 | Trip type: Business
0/1 found this review helpful

I stayed for three days at this hotel. My company had me stay there. I arrived on a Monday afternoon. Hotel is tucked into a small area, but upon entering it appeared very nice. I checked in and recieved my room keys and was told of the parking garage which is shared by the hotel and other paying individuals who... more

Management response from
DOSMPortsmouth, Director of Sales

Dear Guest, Thank you for detailed review of our property. As always, we are striving to provide great service and an exceptional stay...and, it looks like we may have dropped the ball. On behalf of the owners and my fellow hotel managers, please accept my sincere apology. Your critique of our property has led to some significant changes in our...

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5 of 5 stars
virginia beach
29 Apr 2009 | Trip type: Business
2/2 found this review helpful

I stayed here for a conference and the facilties were amazing. The staff was particularly helpful with many requests. The hotel is easy walking distance to the downtown/oldtown area of Portsmouth with many excellent restaurants (my favorites are Cafe Europa and Still). This is a good alternative to Norfolk which is just a fun water ferry ($1) away. more

Management response from
DOSMPortsmouth, Director of Sales

You're right! The Elizabeth River Ferry is a perfect way to see Norfolk and historic Portsmouth. If you're planning another trip to Portsmouth, please let us know! Thanks

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5 of 5 stars
Virginia
1 Sep 2008 | Trip type: Business
1/2 found this review helpful

Booked this over the Marriott website very easy. Arrival was a wee bit hairy coming through the Norfolk tunnel, but once you turn into old town Portsmouth it's like going back in time. Arrival was fine pulled up out front and the Valet wants to hold your keys while you check in..... do NOT like that at all. after I... more

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Renaissance Portsmouth Hotel & Waterfront Conference Center Also Known As

  • Renaissance Portsmouth
  • Renaissance Portsmouth Hotel And Waterfront
  • Portsmouth Renaissance
Address: 425 Water Street, Portsmouth, VA 23704