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Melia Cayo Coco


Jardines del Rey | Ciego de Ávila, 22300, Cuba
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Reviews you can trust

80% Recommend
4.0 of 5 stars 527 reviews
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By trip type
All (527)
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[ Date ] [ Rating ]
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5 of 5 stars
wales
21 Nov 2009 | Trip type: Couples New
1/1 found this review helpful

We stayed here for our honeymoon,we were greeted by a band playing and we were given a glass of champagne and a wet chilled face flannel to freshen up, then we were called over to a desk for honeymooners, there we were given a free upgraded room. Our room was large and over the lagoon,which the views were looking out... more

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4 of 5 stars
york
20 Nov 2009 | Trip type: Couples New

stayed for 10 days in october and throughly enjoyed ourselves. staff very friendly wide choice of restaurants and drinks. our room which overlooked the lagoon was clean and tidy but the bathroom a bit dated. look forward to returning. more

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4 of 5 stars
manchester
19 Nov 2009 | Trip type: Couples New
3/3 found this review helpful

The rooms at the melia are very comfortable and clean, however if you like to have a room with a view then be careful when selecting, i say this because the room that we were originally allocated had nothing but a hedge within a couple of feet of the rear patio door, ask for a first floor room because this... more

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5 of 5 stars
Plymouth
11 Nov 2009 | Trip type: Couples
4/4 found this review helpful

Firstly I just cant believe some of the bad reviews writen about the Melia I am sure they must have been at a different hotel. From the moment my wife and I arrived we were looked after very well, all the staff were polite and helpful and always had a smile, especially Yordanys in the evenings at dinner, and also... more

Management response from
MeliaCay0C0c0, Managing Director

Dear Alison and Bruce, Thank you very much for your positive comments on your recent stay. Yordanys, Pepe and all Melia Cayo Coco staff are already looking forward to having more volley tournaments with you. Feel free to contact us once you have booked for your next stay in April, we will be more than glad in looking after your...

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5 of 5 stars
Toronto
11 Nov 2009 | Trip type: Couples
4/4 found this review helpful

We have just returned from a 2 week holiday at the Melia Cayo Coco, the weather, Hotel, rooms, food and service were amazing. The staff were very friendly and no trouble at all. We had read some negative reviews before we left and we were very anxious on our arrival. We received above average customer service from the moment we... more

Management response from
MeliaCay0C0c0, Managing Director

Dear Sir/ Madam, Many thanks for your praises on our hotel facilities and services. We will try to add too extra hours per day for your next stay, I am sure you will love the idea!!! We have passed your comments on to Aniel and the rest of the staff, they say hello and, as I am, are really looking...

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4 of 5 stars
Ontario,
3 Nov 2009 | Trip type: Couples
10/10 found this review helpful

After travelling extensively throughout the Caribbean during the past fifteen years, we have learned that that you can spend upwards of $10,000/week for a high end resort which promises everything a traveller could desire. Prestigious luxury, however, is not necessarily commensurate with what we would define as an "oustanding" experience. With that context in mind we began frequently visiting the... more

Management response from
MeliaCay0C0c0, Managing Director

Dear Jim and Linda, After such a wonderful review we only have to say a BIG thank you for your comments and please, come back soon to your home in Cayo Coco. All the staff at the Meliá are really looking forward to providing you with the services you deserve as very loyal customers of our hotel. Yours faithfully, Teresa...

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5 of 5 stars
montreal
2 Nov 2009 | Trip type: Couples
10/10 found this review helpful

This is for everyone who wishes to know the absolute truth about Melia Cayo Coco!! From the minute we stepped foot off the airplane and entered the hot and sunny Cuba was pure bliss, awe, and breathtaking...From airplane to the bus that takes you to your hotel (getting your luggage and all) maybe 10mins max then the bus ride to... more

Management response from
MeliaCay0C0c0, Managing Director

Dear Sir/ Madam, Thank you very much for your positive comments on your stay in our hotel. We feel ourselves honored when accommodate guests like you. Next time you decide to stay with us, please, let us know. My warmest regards, Teresa Pont Aragon Managing Director

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5 of 5 stars
Burlington, ON
2 Nov 2009 | Trip type: Couples
4/4 found this review helpful

We transferred our vacation from the Iberostar Daiquiri after a nightmarish first day, and I'm so glad we did! What an amazing place for our 6th trip to Cuba. The rooms are big, bright, clean, dry, and everything works! They look as though they've been recently updated as well. The balconies are large and perfect for ending your evening on... more

Management response from
MeliaCay0C0c0, Managing Director

Dear Sir/Madam, Thank you for your positive comments on your resent stay in our hotel. We will be glad to book in advance the free scuba diving introductory lesson for next time you decide to stay with us. Looking forward to seeing you soon, Teresa Pont Aragon Managing Director

not 5*
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3 of 5 stars
sheffield
1 Nov 2009 | Trip type: Couples
0/9 found this review helpful

room ok .Clean and luckily for us everything worked ok 8323.not so for some people staying on lagoon.Service from staff in lobby bar sometimes non existant,sat nearly 2 hrs without being asked if we would like a drink,this was a little test ,had to go to bar to get one then the staff would bring it to you.ithought a few... more

Management response from
MeliaCay0C0c0, Managing Director

Dear Sir/ Madam, Having read your review on your recent stay in our hotel, I would like to inform you that all the issues you raise have already been discussed with the ones in charge of the affected areas. We are working hard on improving our staff attitude for an excellent service by carrying out several motivational campaigns, but there...

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5 of 5 stars
Niagara Falls, Ontario
30 Oct 2009 | Trip type: Couples
8/8 found this review helpful

This was our third time at the Melia and we are planning on going back next year. It has improved every time we have gone. The number one reason we go is for the staff. Everyone is great. Especially Orlando, Joesph and Yanio in the pool/lagoon bar. We also had a great waiter in the buffet, Yordanys. This was our... more

Management response from
MeliaCay0C0c0, General Manager

Dear guest, Firs of all, I would like to thank you on behalf of all the staff and management of Meliá Cayo Coco for your praises on our facilities and services. Loyal customers are very valuable to our hotel and your suggestions and opinions are of utmost importance becasue you have had the chance to compare taking into account previous...

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Melia Cayo Coco Also Known As

  • Cayo Coco Melia
Address: Jardines del Rey | Ciego de Ávila, 22300, Cuba