We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 10 Cayo Coco hotels »

Hotel La Laguna

4.5 of 5
Avda de los Hoteles, 69400, Cuba (Formerly Krystal Laguna)
Hotel amenities
Hotel La Laguna
Ranked #6 of 10 hotels in Cayo Coco
4.0 of 5 stars 1721 Reviews
24 April 2012 -
Paul B
23 April 2012 -
tncuba1
 
 
Write a Review

1,721 reviews from our community

What travellers say about this hotel
  • Very good(39)
  • Great time(31)
  • Lobby bar(30)
  • Cigar lounge(22)
  • Toilet paper(17)
  • HOT WATER(15)
  • Adult pool(15)
  • Main pool(13)
  • White sand(8)
  • Ground floor(8)
Traveller rating
    432
    627
    282
    226
    154
Only show reviews for Family (355) | Couples (591) | Business (5)
Date Rating
toronto
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 24 April 2012
2
people found this review helpful

We travelled April 7 - 14, 2012. We have been to Cuba many, many times, including a large number of times to this property. We started going when it was El Senador, and took a break half way throught the NH Krystal years, as we just couldn't put up with NH's lower standards anymore. After keeping an eye on the... More

Was this review helpful? Yes
Beeton
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 23 April 2012
2
people found this review helpful

I went to cuba April 13 - Apr 20th. Me and my Husband and another couple went. This was our first time to cuba period. The couple we were with had been to Cuba many times and stayed at various rated hotels from 3 stars to 5 stars. We all loved this hotel. The weather was perfect a little windy... More

Was this review helpful? Yes
Sydney, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

There were 7 ladies in my group and we stayed March 31 - April 7. Second time to Cuba for the Group, 7th for me. We were impressed at the length of time it took to get to our hotel, about 45 min all in total from the time we landed, got our luggage and drove to the resort. Although... More

Was this review helpful? Yes
Toronto
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

I and my brother went there in April: 14-21st. We absolutely loved the hotel. It is out first time to Cuba. It is a great resort for couples and families, very romantic. Staff: was very friendly, asked if we liked it here/either we have any concerns. Personnel is helpful. Food: good variety, fresh and tasty. Cooks are very good! It... More

Was this review helpful? Yes
Saint John, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 23 April 2012
3
people found this review helpful

Having travelled to cuba on 6 occasions (and 3 to Mexico) I have to say, for the group of 6 we were happy with the resort. However this resort is a 3 1/2. The Staff do make it a 4 star resort. As a resort some small issues arose throughout the week, like the room not being ready at check... More

Was this review helpful? Yes
Kitchener, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 22 April 2012
3
people found this review helpful

This was my second visit to this resort, this time I brought my wife and kids with grandmother and great grandmother. Resort was busy, had some concerns with rooms so I was directed to guest services. What a waste of time, met with Lis in guest services, she made all kinds of promises to fix our concerns but she did... More

Was this review helpful? Yes
Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 22 April 2012
2
people found this review helpful

Just back from our trip week of April 14-21st, 2012. This is my fifth visit to Cuba. All in all this experience was acceptable for a cheap getaway. The food was good with quite a variety. This hotel is in a transitional stage at the moment, so do not depend on the maps as they often refer to the neighboring... More

Was this review helpful? Yes
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 21 April 2012
3
people found this review helpful

We returned from La Luguna on April 17. We were a bit concerned about our stay since the resort is in transition to an Iberostar and advertised as a three star. We thought perhaps service and amenities might not be at their best; however any concerns were quickly dispelled as everything seemed to be up to par and service much... More

Was this review helpful? Yes
Markham
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 18 April 2012
2
people found this review helpful

this may get a little long for that I apologize. This is a wonderful hotel. We came with no expectations as we had never travelled to Cuba before. We read the most the reviews on trip advisor and we happy to see that the high praises were dead on with what we experienced. (some people are ridiculously picky or just... More

Was this review helpful? Yes
Fort McMurray, Alberta, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 18 April 2012
2
people found this review helpful

This resort is currently the best bang for your buck in Cuba!! It was the NH Krystal and is now renamed to La Laguna. About a third of the resort is undergoing total renovations, but you don't even see what's happening there. The renovated portion is due to re-open sometime in November 2012 and will open up many more room... More

Was this review helpful? Yes

Travellers who viewed Hotel La Laguna also viewed

Tryp Cayo Coco
4 of 5 stars 2,523 Reviews
Cayo Coco, Ciego de Avila Province
Melia Cayo Coco
4.5 of 5 stars 1,380 Reviews
Cayo Coco, Ciego de Avila Province
Sol Cayo Coco
4 of 5 stars 1,362 Reviews
Cayo Coco, Ciego de Avila Province
View all 10 hotels in Cayo Coco, ranked by popularity »

Been to Hotel La Laguna? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hotel La Laguna

  • Nh Krystal Laguna Resort
  • Nh Krystal Laguna Hotel
  • Krystal Laguna Cuba
  • Krystal Laguna
  • Nh Krystal Laguna Cayo Coco
  • Nh Krystal Laguna Villas Resort
  • Nh Krystal Cuba
  • Nh Krystal Laguna Villas
  • Krystal Laguna Cayo Coco
  • Nh Krystal Laguna Cuba
Address: Avda de los Hoteles, 69400, Cuba (Formerly Krystal Laguna)
Price range (per night):* INR6,151 - 9,506

Owners: What's your side of the story?

If you own or manage Hotel La Laguna, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hotel La Laguna
Show the lowest price for this hotel (from our partners)
We're sorry, we currently have no offers for this property.