We stayed here while on a work trip, price was great as it included breakfast. Large car park , and nice rooms , only big criticisms are with the lack of friendliness from reception (they answered your question and no more) and the heat in the rooms! The heat control panel obviously didn't work as it was on its Lowest...
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Dear youncumbrian24
Thank you for your review. Please accept my sincere apologies in reference to the heat; I believe you stayed with us over the period where we were being told of Freezing Temperatures of up to -15 which didn’t materialise, we did override our heating system in anticipation on this occasion for that cold snap. I have noted your...
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Stayed here on the 4th of Jan, before a family holiday to Florida, had dinner at the hotel, Kids got to eat free, and food was of a good standard, although served at different times. Hotel also had a pool which was an added bonus for the kids before there holiday. breakfast is ok, not the worst, but not the...
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Dear Trip Reviewer, thank you for your post, it was pleasing to read your comments. I will ensure the team are made aware of them. I look forward to welcoming you back in the future. Kind regards, John Rothwell,
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Lovely accommodation, nice meals, very relaxing. Happy with the secure parking (3 barriers to get out).
Transfer to airport excellent, arrived within about 5 minutes.
booked as a package hotel and parking, excellent value, expected average accommodation for the price, but got excellent.
highly recommended
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Dear Bamforth2010, thank you for your positive review following your stay in August. I look forward to the opportunity in welcoming you back in the near future, Kind regards, John Rothwell,
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Not friendly reception staff. I stay at this hotel frequently but most of the time there is some problem at reception, such as not recognizing my booking, not honoring booked rate, claiming that hotel is full not allowing extension of my stay when in front of them I make an online booking for the extra night...
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Dear UK_Traveller051, thank you for your post, please contact me directly when you next look to stay and I will personally look into your reservation unfortunately from this contact name I have no opportunity of looking into any history. Kind regards, John Rothwell,
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Stayed 21st Decemebr 2011.
Check in no problem at all, friendly enoughj. Four of us in a room, Hubby,myself,16 year old daughter and 13 year old daughter.
Spare bed already made up so that was a boost. Nice & clean rooms with little noise coming up from the christmas function downstairs.
We had on site parking for our two week...
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Dear Trip Reviewer, thank you for your comments, I was pleased to read you had a pleasant stay prior to your holiday. Unfortunately 50% of the hotels bedrooms are not accessible by lift, assistance with luggage is available at reception for future reference. I look forward to the opportunity of welcoming you back in the future. kind regards, John Rothwell,
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We have stayed at this hotel in 2006, 2008 and 2010 and we are planning out next stay in 2012. The staff are friendly, the family room fine with bunk beds but not with z-bed as very squeaky. Shuttle to and from the airport perfect.
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Dear Lisa W, thank you for you post and your continued return business. Unfortunately we removed the Bunk Beds back in 2010 and replaced all with Sofa beds plus added some additional ones to rooms also. Following previous posts we have just replaced all the mattresses on the Sofa Beds. Once again thank you for taking the time to place...
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we booked 15 nights parking,transfers,and 1night accomodation.We were welcomed with friendly faces,who,sorted out an immediate problem,which was that the agency who had booked this for us had booked it for the following day,but as i had a print out thanks to the staff,it was no problem.The hotel had a pleasant atmosphere,and staff,the rooms were clean and comfortable,slightly on the small...
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Dear Beachwarden, Thank you for your kind comments about the hotel, staff and service you received. I look forward to welcoming you back in the near future. Kind regards, John Rothwell
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Me and my partner stayed here before our holiday, we booked with a company called holiday extras and got a really good deal with parking and transfers. Ok arrival to the hotel it all looked well lovely hotel and surroundings, all until we met the receptionist! I walked in said my name and handed the documentation the receptionist stood there...
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Dear Jansmith62, thank you for your post and for the opportunity of welcoming you back at some point in the future. Your comments have been noted and have been taken on board with further customer service training, Kind regards, John Rothwell
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Arrived mid week in early December for one night and all the facilities you would expect from
a Holiday Inn.
Just one note of caution though the bedroom wall was very thin and we could hear everything
from the next room, talking ,the tv, and the shower to the toilet flushing .. and they were not particulary noisy people.,...Breakfast was...
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Dear Trip Reviewer, Thank you for taking the time to post a review, I look forward to the opportunity of welcoming you back in the near future. Kind regards, John Rothwell
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I booked this stay as a little break after a hectic Christmas at a great price. The hotel was easy to find and the directions on their website spot on. Parking was easy with plenty of places, and it was free.
Check in was fast and friendly. We had booked a family room. This was up approx 10 steps and...
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Dear Reviewer, thank you for your post. It was pleasing to ready you and your family enjoyed your stay – especially the pool!!!! – I look forward to welcoming you all back in the near future. Kind regards, John Rothwell
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