food poisoning awful room terrible smell please dont stay here
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- Cranbrook Hotel Ilford

food poisoning awful room terrible smell please dont stay here
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When I initially read these reviews a year ago, I hesitated to book a room but only needed it for a night and then would be moving into centre London for the rest of our holiday. We regretted not having booked the entire trip there. This year when I was returning to London with my best friend and my mother...
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Dear Sir
Many thanks for your comments, we at the Cranbrook Hotel are always trying our best to satisfy our Guest and make their stay a pleasant one. We view your appreciation as an encouragement to exceed that extra mile towards Customer satisfaction.
Sincerely
Jerry Larauce
Manager
Cranbrook Hotel
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my room was priced at 27.50 a night. Staff was v.friendly and helpful but the room was in v.considerable need of modernising. There were cracks in wall, dated and stained carpet, mould in shower and on curtain, missing banisters on stairway, the list is endless; the fresh bedding and towels had a funny musty smell to them.
Basically if your...
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Dear Sir
We thank you for your stay at the Hotel.
Our policy is to offer our Guest value for money and our rooms are the best you can find in the area in terms of quality and comfort. We are really surprised by your comments because the cleaning and maintenance of our rooms are among our top priority at...
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Horrific! Went for a weekend away with the girls, understandably, you pay for what you get. However, I wouldn't bother!
When we arrived, just from the outside we nearly turned around but thought we'd give it a shot. As soon as we got there the lady behind reception was extremely unhelpful. We had booked three rooms, tried telling us we...
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Stayed here after travelling down to start work the following morning(Hoping to get plenty of sleep before work)This did not happen!!!!In the room beside ours the couple were having a domestic this was around midnight this went on for over an hour swearing,banging of doors etc it took the hotel an age to come and sort this disturbance out!!!!!! SO...
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I stayed in this dump last night for a night out in Essex with the girls. When we pulled into the car park there is a bright yellow porter cabin, labelled as hotel security?? The hotel is clearly very dated from the outside and the reception has a poster of the Queen with India symbols above!! Our room had a...
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Dear Lilnichi 85
Thank you for staying with us, but we are sorry to say that your review does not reflect the actual condition of the Hotel. We provide best value for money, and we believe in customer satisfaction. It would have been better if you would have informed us that you were not happy with your room. We would...
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Well,where do i start? On arrival we were met by quite helpful staff. There was a group of us but as we had booked seperatly we were in different rooms in different builidngs.
Starting with the first room - the single bed moved.If you were to sit down on it too quickly you were likely to end up on the...
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Dear Jill Downing
We thank you for your stay at our hotel. We are sincerely sorry to hear about your experience with us. The description given by you in your review is totally out of proportion. We have a security guy at night looking over the premises and we have CCTV cameras all along the place, we can assure that...
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Very basic facilities. As written before "You get what you pay for " and the bed bug bites are a free extra!!!
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Dear BeamerBristol
Many thanks for your review. I am sorry to hear about your BB incident. I have checked our records and am
afraid that no complaint was made. So therefore unable to confirm your claim. However, we will be glad if you
can please be kind enough and contact us so that we can look into the matter. In...
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Very good price, nice rooms and good staff!
I stayed 4 nights and I was happy.
I recommend this hotel!
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Dear Sylvinho
Many thanks for your review. We are happy to see that you have enjoyed your stay and hope to see you soon. It
will be most helpful if you could recommend us to other when travelling in London.
Many thanks,
Manager
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i find it very difficult to use the word 'hotel ' when speaking about this place.we needed to overnight in the area ,after a function,having found this place online,my god what an experience,if i had to rate this place out of zero,it would be a struggle,my wife and i would have been much happier in our car.
paul/pauline
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Dear yfw
Many thanks for your review. I am sorry to read your review and your experience as described. I will be most
glad to help and assist in your problem but you have not mentioned what the problems is? Was it check in
process? Was it room? Was it breakfast? I cannot help if I don’t know what you...
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