Upon arrival we were greeted by a young worker who told us we could not have the quad rooms that we had requested and paid for a month before our visit!! We were told we could have three rooms instead, not happy but thought we would check out our rooms which we had requested either next door or very near... More

Paid for 2 rooms of 4. Given 3 rooms all on different floors miles apart! Were left sat in the reception for 2 hours whilst the man diverted from every question we asked him. He would not let us speak to his manager ( his manager was away and to busy to take a call from us but would happily... More

this hotel is clean, great staff, wonderfull full breakfest with eggs,bacon,sausage,toast,coffee,juice,location is ok take the underground to central london about one hour,not much in Ilford , the only complaint is the "smell" in the morning when they cook up breakfest you can smell it everywhere < very small rooms <no a/c in the rooms <would be hot in the summer... More

Well still the service is great when the recession is ON….Room Rates includes the B’fast price as well which is quite interested for the small Hotel Group. I would say they truly understand the Customer Expectation and make their stay Best. Highly recommended…. Thanks Guys for making my stay wonderful.

The hotel is good. Nice rooms and friendly staff. Good parking facility. Internet is free..

This hotel was booked by my Girlfriend for us, as a stopover on a business trip. On The Banks website the rooms apear to be nicely furnished and looked pleasent. On arrival it was a different matter. The room allocated to us was clearly a single with a double bed jammed in it. Furniture old and in need of repair.... More

Im so glad we didnt after coming back to work the next week and seeing all of these horrid reviews of Bed-Bugs. Double room was a Singleroom with a Double Bed squeezed up against the wall so you had to Climb into the bed - DESPITE me booking the Hotel a MONTH in advance Particularly requesting room around the bed... More

Having made a booking direct with the hotel we arrived to find no record of the reservation. They said they would find us a family room for 5 and it would be ready that evening. We had to pay in advance. On return we found the room only slept 4 there was only one curtain at each window so they... More

Stayed here for one night with a friend. Double room was tiny could just about walk round the bed, shower was rubbish it was either boiling hot or freezing cold nothing inbetween, we had one towel between the 2 of us no shower mat so the floor was soaking wet. Room was very hot tried to open window but it... More