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All 11 Harrow hotels »

BEST WESTERN Cumberland Hotel

3.0 of 5
St Johns Road, Harrow HA1 2EF, England
Hotel amenities
BEST WESTERN Cumberland Hotel
Ranked #4 of 11 hotels in Harrow
3.5 of 5 stars 117 Reviews
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117 reviews from our community

    Trip type
Traveller rating
    20
    33
    21
    17
    26
Date Rating
Bangalore, India
1 review
1 of 5 stars Reviewed 27 May 2012

I have stayed here in May 2012. Hotel needs maintenance. Heating doesn't work in most of room. Guests can not control heating. sometime it is very hot and sometime very cold. they guarantee that you dont get good night sleep. Window pane in many rooms (i have shifted rooms) do not work. they do not close completely. Carpets are stained... More

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Measham
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 21 May 2012

Stay at this hotel if you want somewhere within a few stops of Wembley. Generally it was decent, clean throughout, including the rooms. Stayed a couple of times, this time just a shower, but it worked fine. The beds are probably not the best, but comfortable enough. Rooms in the Annexe are noisier than the main hotel. But both stays... More

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Wallasey, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 24 April 2012
3
people found this review helpful

Stayed at the Cumberland Hotel on a midweek break and found it to be adequate for what we needed which was a base for exploring London 5 mins from the tube station and 20 mins on the tube to Baker Street . The hotel was a bit rough around the edges, staff were pleasant and breakfast was just ok but... More

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London, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

Stayed here recently with my partner and daughter and i must say i was highly impressed with the Customer Service. All the staff i came across were very friendly and Helpful especially when it came to food. My daughter has a special diet and they were very accommodating. Good stuff.

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Dublin, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 21 April 2012
2
people found this review helpful

Arrived very late for an overnight stay so spent less than 8 hours in this hotel. Check-in was easy and hotel staff were friendly. Once past the lobby, the state of disrepair of this hotel becomes immediately apparent: stained carpets, peeling wallpaper, dirty walls, cracked door frames, malodorous hallways, broken lights......I could go on. The room was adequate although everything... More

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CumberlandHarrow, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review
27 April 2012

Dear Sir, Thank you very much for your comments on our hotel, I am very sorry to hear that your stay was unsatisfactory. We endeavour to provide the best possible standard of service for all of our guests, which BEST WESTERN Hotels are famous for, but I can see in this instance your requirements were not met, for which I... More

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1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 April 2012
1
person found this review helpful

My young son and I stayed for two nights whilst doing the tourist thing into London. Everything about our stay was great and in particular, (the reason why I'm writting this) the genuine, friendly, warm welcome by all the staff which was wonderful. Our room, a double, was spacious, clean and had all that you would expect with the bathroom... More

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1 review
4 of 5 stars Reviewed 16 April 2012

We stayed here for the fa cup semi final, we rang to say we were going to be late and when we turned up at 1.30am were greeted with a smile! They even opened the bar up for us and stayed up until 4.30am! The waiter was brilliant, top bloke! The room was clean and tidy and the most comfy... More

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Rochdale, Lancashire
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 15 April 2012

Whilst we only stayed 1 night as we were attending the FA Cup Semi-final we very much enjoyed the experience. Having booked a twin room inc breakfast on line for £76.50 check in was completed swiftly and we had a room in the annexe. However, it is literally yards from the main block and it is difficult to understand why... More

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Western Ireland, Ireland
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 12 March 2012
5
people found this review helpful

From initial telephone enquiry from Ireland to the Cumberland Hotel was put through to a call centre in Austrailia who advised that there wasn't any availability for a triple/family room from Mon 5th-Sat 10th Mar 2012,having then tried another telephone number was advised that they did have availability for the above dates.Having previously lived and worked in Harrow the Cumberland... More

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CumberlandHarrow, Guest Relations Manager at BEST WESTERN Cumberland Hotel, responded to this review
19 March 2012

Dear Madam, Firstly I would like to apologies sincerely for the fact that you did not enjoy your stay at the BEST WESTERN Cumberland hotel, Harrow. It was very concerning to hear that you were given conflicting information from our reservations team. We endeavour to have up to the minute information available to all of our staff at all times,... More

Northumberland
Senior Contributor
31 reviews 31 reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed 8 March 2012
5
people found this review helpful

If you book make sure you have been allocated a completley refurbished room, otherwise you will be very disappointed.

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Additional Information about BEST WESTERN Cumberland Hotel

  • Harrow Best Western
  • Best Western Harrow
Address: St Johns Road, Harrow HA1 2EF, England
Price range (per night):* INR6,095 - 9,954

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BEST WESTERN Cumberland Hotel
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