Awful - they do not know how to cater for people above a 2 star hotel. If you save up to come here and spend a small fortune, you have some expectations. Rooms had no decent security to lock yourself in. Buffet was hot and crowded, really miserable experience, food lukewarm and repetitive. We did complain but they have no... More

My husband and I have just returned from the Insotel hotel in Cala Mandia, Porto Cristo, Majorca with my almost 4 year old and 5 month old kids. The hotel is as described, really clean, lovely staff, excellent kids facilities etc but just a few points to note if travelling with a young family. We stayed in Block C which... More

We stayed here as a young family from 3rd May for 2 weeks. Absolutely brilliant. The entertainers especially Kerstin, Laura the Thomson rep and all reception were so helpful. We booked the marineland excursion and Pirates adventure. Pirates was the best show we have ever seen. The kids are 4 and 7 and they loved every second of it. The... More

Stayed here for 11nights mid May, family holiday with a 4 and 2 year old. Hotel split into 3 sections: A, B and C. There is a main road going through the middle of all three areas! We stayed in area C which had the splash pools, parks and a surf bar. Best area if with young children in my... More

We had high expectations after booking through first choice this 5* premier family room for us and our 2 year old. Pluses... The rooms are great for adults and school age children. Clean, recently refurbed and easy to get to. Splash pool and playground for kids are fabulous. Minuses... You can't lock the room door from the inside and as... More

Arrived at the hotel for a 10 night stay on the 2/5/13 and quickly realised the hotel had only just opened as there were some teething issues but nothing that would spoil your holiday! The fact it had only opened meant the hotel was quiet and the staff were attentive, friendly and nothing was too much trouble! Food was lovely... More

Stayed from 2 May 2013 for 10 days. More than met our expectations. Excellent Insotel entertainment staff, very friendly and got people involved in plenty of daytime activities - archery, rifle shooting, ping pong, darts and involved children and some adults in evening activities. Food was different each day, and good standard, didnt feel we had to eat elsewhere, and... More

This was our first holiday with our daughter, on arrival yes things were slow but the hotel only opened on the 1/5/13 and we arrived in the 2nd. We have really enjoyed being here in fact we have booked to go again next year but a bit later to avoid the opening issues. The food was good, entertainment brilliant (yes... More

We are here on holiday now thought we would warn others tourists from Britain this is a German holiday resort The staff speak German all entertainment is German we have complained to first choice to no avail We booked up grade to superior family room to be told on arrival we had not paid for upgrade when we have Food... More