My husband and I stayed here for a weeks holiday. We booked last minute and it was allocated on arrival. We didn't know what to expect but it was lovely. The room was immaculate. The towels were changed everyday and the bedding every other day. The maids came into the rooms everyday, to change the towels and generally clean up,... more

went for out first holiday abroad as a family to this hotel, transfer took over 1 hour, not advisable for a tired 3 year old, but got to see the island a little!!! hotel looked nice, rooms very clean. however, we booked this holiday for the kid club they have there, we weren't advised the kids club doesnt cater for... more

Due to fly out Tuesday 27th May with wife and two kids. Thomas Cook rang Saturday 24th12 noon. Holiday cancelled as apartments not finished (had been closed for refurbishment). So with just 3 days notice we lost our holiday. Surely they must have seen this coming? more

Mum 48,dad 58, myself 23 my partner 25 and our girls aged 2 ad6 stayed at puerto del sol for 2 weeks. We had a great time and loved the area.Our room was very nice, staff very kind pools great etc.2 problems were the food was not good(snacks ok)and we heard people had money stolen so we carried our passports... more

Co.Antrim, N.Ireland, A large group of us went 2 years in a row, first year was very good except for the unfriendly bar staff but we coped with that, last year was terrible with bad food again horrible long faced staff an we were robbed but no break in!!!! at reception no one wanted to know and denied anything like... more

I've decided to write this review after reading so many bad ones. I went to this hotel in July 07, with my partner and two children aged 11 and 6. We all had a lovely time. The transfer was over an hour, but it wasn't awful, the coach was comfortable and air conditioned so we just sat back and relaxed.... more

Just returnned from a brilliant week at the Puerto Del Sol 16th - 23rd October. For a 3 * hotel it was fab. We paid £850 for family of 4 and couldn't fault it. The reception staff were lovely and very very helpful, spoke really good english. The pools were of a good size but quite cold. Food was fine... more

We stayed at this hotel in 2004, when it was self catering and half board. We had half board then and were pleased with the food and facilities, and the area was great for us as a young couple. Now in 2007 with a 7 month old baby we thought we'd return to the hotel as we really liked it... more

Just come back from Club Puerto Hell Hole after 14 days (what a nightmare). Would not recommend this place to an animal. The food was fine if you liked chips, salad, carrots, fish or angel delight, because that was all that was edable everything else was dried up or left over from the meal time before. Good job there were... more