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SpringHill Suites Norfolk Virginia Beach


Hotel class 3.0 of 5
6350 Newtown Road, Norfolk, VA 23502
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Reviews you can trust

68% Recommend
3.5 of 5 stars 25 reviews
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By trip type
All (25)
[ Date ] [ Rating ]
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4 of 5 stars
Washington DC
14 Sep 2009 | Trip type: Family

We stayed for one day with my 2 yr old. At 11:00pm I asked the lady at front desk where I could find milk for my 2-yr old. She went to the kitchen and got me one ( saved me a trip). Room was very clean and the morning breakfast was great. Free hi-speed internet in room. They have free... more

Management response from
gmshsnor, General Manager

Thank you for your wonderful review. We do have a great central location, free breakfast and free internet but pride ourselves on service. Each team member is here to serve every guest, every day, every stay. I am really glad that you experienced this while you were our guest.

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5 of 5 stars
Arlington, Virginia
27 Jun 2009 | Trip type: Couples

Our weekend at this Springhill Suites was very enjoyable and relaxing. Check-in was very friendly, the room very clean and neat and well-equipped, and the breakfast was very nice too (scrambled eggs, sausage, oatmeal, orange juice, and many bakery items). Overall a very nice experience, and we will be going back many times. more

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4 of 5 stars
Virginia
25 Jun 2009 | Trip type: Business

I recently spent 3 night at the Marriott Springhill Suites and found the hotel to be very comfortable and the staff helpful and friendly. When we checked in, they were ready with printed directions to the Norfolk Scope, where we would be attending our conference. The hostess at breakfast on Monday and Tuesday was friendly and attentive, and she worked... more

Management response from
gmshsnor, Manager

Thank you for your great response! We are glad that you chose to stay with us during your conference. I know that you have many choices and hope that you will choose us again for next years conference.

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5 of 5 stars
Washington, DC
25 Jun 2009 | Trip type: Business, Solo travel

Everyone I saw said hello with a smile. The hotel was clean and neat. When a guest destroyed the laundry with a load of sand too inconvenient for them to rinse at the beach, a phone call had it clean in twenty minutes. The breakfast staff was always friendly, responsive, and kept the bar full. Conveniently located between Norfolk and... more

Management response from
gmshsnor, Manager

Thank you for your response! We are gald to to take care of you and hope to continue to do so in the future!

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1 of 5 stars
Atlanta
19 Jun 2009 | Trip type: Business

I am a silver member for Marriott and this is the first time, and the last that I will stay at this hotel. Rooms need updating; the cleanliness of the place is very inefficient. Cheap pillows and bed sheets need to be replaced. We had to send for clean towels twice since the ones in the room were dirty. First... more

Management response from
gmshsnor, Manager

hank you so much for your feedback! I am sorry to hear that both your daughters got sick. I can understand how that would make your trip unpleasant and I apologize we didn't grab your linens right away. We are currently replacing all of our linen and pillows. We have been so busy that they are wearing faster than there...

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4 of 5 stars
Deep South
18 Jun 2009 | Trip type: Business, Solo travel

I have stayed here twice and I find it very convenient to NAB Little Creek. The staff is very friendly and accommodating. The rooms and hotel in general are clean, but somewhat worn in spots. My bathroom had a pronounced smell of mold (from the toilet tank). The wall paper has small rips in spots from furniture being banged against... more

Management response from
gmshsnor, Manager

Thank you so much for your feedback! The good news is that we are replacing the desk chair that caused the rips in the wallpaper and the wallpaper itself, this year. We are also going to replace the lamps at the beginning of next year. I will look into the toilet paper right away and also check on the hot...

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2 of 5 stars
Richmond, VA
17 Jun 2009 | Trip type: Couples

I spent one night at the Springhill Suites on Newtown Rd and was not impressed. My last visit to a Springhill Suites was to the one in Va Beach and it is much nicer than this one. The beds are extremely uncomfortable with very cheap linens. The toilet handle was broken. The a/c unit stated it was 66 degrees in... more

Management response from
gmshsnor, Manager

Thank you for taking the time to review the hotel. I have replaced that air conditioner based on our conversation via email. You also stated that Check in was quick and efficient, The lobby was very clean and in order, The room was clean and had everything well stocked, Check out was quick and easy. We do use the same...

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2 of 5 stars
chicago
31 Jan 2009 | Trip type: Business

I've stayed at this hotel before - cleanliness has gone downhill severely. There was a yellow ring around the toilet - yech and the curtains were hanging from the windows. I dont know if they've changed management but staying here was not a great idea on my part. I've had difficulty at the Courtyard as well in Norfolk - there... more

Management response from
gmshsnor, Guest Relations Supervisor

Thank you so much for your feedback and your business! We are sincerely apologetic about the negative aspects of your stay with us. Cleanliness is defiantly extremely high on priority list and at no time should this ever be compromised. Our housekeeping staff is always undergoing new training and best practices to assure we are providing our guest with the...

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5 of 5 stars
maryland
21 Sep 2008 | Trip type: Couples

Recently stayed at this hotel for 2 nights and was very pleased. The entire hotel, during our stay, was very clean and the service that we received was exceptional. Check in and check out was a breeze. There is a small breakfast buffet in the morning which consists of the standard muffins, bagels, yogurt, cereal and fruit. They also had... more

Management response from
gmshsnor, Guest Relations Supervisor

We just love to read comments from all our guests. A few things at breakfast have been added since your last visit with us. We now have those flavorful and juicy "name brand" sausages. When you come down for breakfast we now are preparing not only the egg patties you mentioned but we are scrabbling eggs for you on the...

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1 of 5 stars
Virginia
26 Aug 2008 | Trip type: Business, Couples

This is a Marriott in name only. The card reader for the door to the main parking lot was broken most of the three days I was there. It wasn't just my card, the front desk stated that the reader was broken. Breakfast - eggs and sausage were cold, everything else was good. Housekeeping did not have enough towels or... more

Management response from
gmshsnor, Guest Relations Supervisor

Thank you for taking the time to leave a review. Thanks also your positive comment about our lobby. People really like it. I am very sorry about he issues with the pool heater and door reader. We have since then had both items repaired. We have also recieved all the new Marriott towels and wash cloths. Though they were delayed...

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SpringHill Suites Norfolk Virginia Beach Also Known As

  • Springhill Suites Norfolk
  • Norfolk Springhill Suites
Address: 6350 Newtown Road, Norfolk, VA 23502