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Norfolk Plaza Hotel

3.5 of 5
700 Monticello Avenue, Norfolk, VA 23510 (Formerly Crowne Plaza Norfolk Downtown)
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Ranked #15 of 42 hotels in Norfolk
3.5 of 5 stars 49 Reviews
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49 reviews from our community

    Trip type
Traveller rating
    12
    15
    8
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Date Rating
linmikga
Villa Rica, Georgia
Senior Contributor
37 reviews
30 helpful votes
3 of 5 stars Reviewed 11 October 2011

We stayed at the Norfolk Crowne Plaza for three nights in September for a ship's reunion. The hotel was not up to par for a Crowne Plaza. The hallways and especially the elevator (only one worked of four worked) were dark. The banquet food (2 dinners and one social hour)was only fair. The bed not as comfortable as those in... More

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Neil Flavin, General Manager at Norfolk Plaza Hotel, responded to this review
19 October 2011

Thank you for your feedback. We apologize for one of our 2 elevators being down during your trip. We understand the inconvenience that can cause our guests. Since the reunion we have increased lighting in the elevators and the hallways to make our guests more comfortable. Please let us know if you will be back in our area, and we... More

carolondon2000
New York City, New York
Senior Contributor
36 reviews
6 helpful votes
5 of 5 stars Reviewed 7 October 2011

I recently stayed for 9 nights at this hotel, along with several relatives and friends. We arrived later than expected and rather flustered thanks to a recalcitrant GPS, but were quickly checked-in and in our rooms. The rooms are clean and comfortable. As per a previous reviewer, I noticed that the televisions weren't flat-screen but that doesn't bother me. Because... More

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Neil Flavin, General Manager at Norfolk Plaza Hotel, responded to this review
11 October 2011

Thank you for your wonderful review! We hope to see you next time you make it into the states. We enjoyed welcoming your family into our "home". More

TravelLover2011_11
Ocracoke, North Carolina
1 review
5 of 5 stars Reviewed 5 October 2011

We were only in town for one night to go to a concert and this hotel was just what we needed. The staff was friendly and the room was clean, thanks to Evelyn! What we loved most was the location; the hotel is only a short walk from the mall, the Norva, and the whole downtown area. It was great! More

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Neil Flavin, General Manager at Norfolk Plaza Hotel, responded to this review
6 October 2011

Thank you for your feedback. I have extended compliments to Evelyn for you. We hope to see you the next time you're in the area. More

Paula H
Spring Hill, Florida
1 review
5 of 5 stars Reviewed 3 October 2011

Everyone had a smile and all were ready to help. I had an omlet for breakfast and it was the best ever! Good beds and very clean. More

Was this review helpful? Yes
Neil Flavin, General Manager at Norfolk Plaza Hotel, responded to this review
6 October 2011

Thank you for your positive feedback. I will be sure to extend compliments to the chef. We hope to see you again soon! More

queenbee108
Hyattsville, Maryland
1 review
2 of 5 stars Reviewed 21 September 2011

I was not at all happy with the accommodations at the Crowne Plaza of Norfolk. I should have did more research on the area hotels. When I drove up to the lobby entrance as there are no elevators from the parking lot, I was surprised with the odor of a musty smell. I understand the building is old, but the... More

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Neil Flavin, General Manager at Norfolk Plaza Hotel, responded to this review
26 September 2011

Thank you for your feedback, and I apologize for your less than positive experience. We are working with the proper departments to ensure that these details are taken care of. I understand that you were unhappy with the parking fees, however, we are the only downtown Norfolk hotel that provides on-site parking, and our parking rates are the lowest in... More

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Travel-In-Style-714
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1 helpful vote
4 of 5 stars Reviewed 12 September 2011

The employees are fantastic and the hotel is a good value, More

Was this review helpful? Yes
Neil Flavin, General Manager at Norfolk Plaza Hotel, responded to this review
26 September 2011

Thank you for your feedback. We look forward to providing you another positive experience in the future. More

j m
Norfolk, Virginia
1 review
4 of 5 stars Reviewed 28 August 2011

We stayed at the Crowne Plaza durring the weekend of hurricane Irene. All I can say is Neal, the GM and his staff were the most remarkable hosts we could have imagined. The sacrifices these folks made to be present at such a challenging time not to mention accomodating to us and many others was inspiring. The accomodations were more... More

Was this review helpful? Yes
Neil Flavin, General Manager at Norfolk Plaza Hotel, responded to this review
26 September 2011

We enjoyed keeping you dry, and with power through the duration of the storm. We hope to see you again! More

Meg R
Baltimore, Maryland
1 review
5 of 5 stars Reviewed 26 August 2011

My stay at this hotel was awesome! The service was nothing less than perfection. Upon arrival i realized i had accidentally booked a single, so i called and the agent ( i apologize i cant recall all of the names ) was more than happy to accomodate two beds. I arrived a little before check in and was granted an... More

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Neil Flavin, General Manager at Norfolk Plaza Hotel, responded to this review
26 September 2011

Thank you for your feedback! I will be sure to pass your kudos onto our entire staff. We look forward to a visit from you in the future. More

LifeIsGoodVa
VA
2 reviews
2 of 5 stars Reviewed 14 August 2011

We stayed at the hotel because we were attending a concert at the nTelos Pavilion and wanted to stay close. It started out with bad weather but the weather was better than the room. The comforter was stained and the coffee cups were dirty. In the morning when we made coffee, using the paper cups, the circuit breaker in the... More

Was this review helpful? Yes
Neil Flavin, General Manager at Norfolk Plaza Hotel, responded to this review
26 September 2011

I apologize for your less than positive experience. We hope that our guests take the time to express any dissatisfaction they may have during their stay so we can work to fix the issues during their stay. I have passed this review onto the proper departments to ensure this is not the experience of our future guests. Thank you for... More

VAtraveler1953
Virginia
Senior Reviewer
9 reviews
1 helpful vote
4 of 5 stars Reviewed 4 August 2011

I have stayed twice and found the hotel to be warm and inviting. It's a great value compared to some of it's downtown neighbors. More

Was this review helpful? Yes
Neil Flavin, General Manager at Norfolk Plaza Hotel, responded to this review
26 September 2011

Thank you for your feedback. We look forward to welcoming you again. More

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Norfolk Plaza Hotel Also Known As

  • Radisson Hotel Norfolk
Address: 700 Monticello Avenue, Norfolk, VA 23510 (Formerly Crowne Plaza Norfolk Downtown)

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