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Sheraton Norfolk Waterside Hotel

3.5 of 5
777 Waterside Drive, Norfolk, VA 23510
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Sheraton Norfolk Waterside Hotel
Ranked #16 of 42 hotels in Norfolk
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360 reviews from our community

Traveller rating
    65
    97
    82
    56
    60
See reviews for
Families
66
 
Couples
65
 
Solo
33
 
Business
127
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 24 May 2013 NEW

My husband & I had booked this hotel for one night before a cruise and then two nights after. My mother and husband were also here and she wanted to try a more expensive hotel for a change (usually pay $80 or so) so she picked this one. The hotel was nice and comfortable but not exceptionally clean. We had... More

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Virginia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 21 May 2013 NEW

This Sheraton is in a great location, especially if you are cruising from the Norfolk port. You can actually see the cruise ship when it is docked and the views are beautiful. You can take the complimentary shuttle to the port, and get dropped right off. The parking in the underground garage at the hotel is much cheaper and more... More

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New Jersery
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 19 May 2013

We got this hotel on priceline when we named our own price. We booked this because we were going to the Outerbanks and wanted to break up the long car ride. We got to the hotel late at night and there was a long line at check in. The hotel was very crowded which I felt was a little weird... More

Was this review helpful? Yes 1
Moneta, Virginia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 19 May 2013

I booked this hotel because of a music teachers' state convention being held there. It was nice to have my family be able to come along. I was very pleased with the meeting rooms and the excellent piano in the Monticello room. The staff was wonderful and friendly when I needed to make last minute arrangements to bring my dog... More

Was this review helpful? Yes
See 2 more reviews by T G for Norfolk
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
20 May 2013

We are truly delighted to learn that you enjoyed such a relaxing stay from beginning to end. The level of detail that you've shared is truly appreciated, as it's always nice to learn about our guests' time with us. It was our pleasure to accommodate you and your family during the convention and I'd like to extend my gratitude to... More

Fredericksburg
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 18 May 2013

We just spent two nights at this Sheraton property. Had a great rate as part of the Virginia Federation of Music Clubs Annual Convention. The staff was terrific. They upgraded our room to Club Level and Harbor view, possibly due to Gold Member SPG status or possibly because of my husband's physical limitations. Regardless, the stay was good. We made... More

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See 2 more reviews by PNO4TE for Norfolk
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 14 May 2013

We were in Norfolk to attend the Virginia Arts festival, and stayed two nights at the Sheraton. It was what you expect a big chain hotel to be; functional, clean, comfortable...so we weren't disappointed. Having paid extra for a Club floor room, the Club lounge was a bit of a letdown. It's on the harbour side but really has no... More

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
20 May 2013

We’re truly appreciative of your detailed review and we thank you for making us a part of your Virginia Arts Festival experience. We are pleased to learn that we were able to meet your expectations in most areas of your stay and we hope any inconveniences that you experienced in our Club Lounge were minimal. Thank you for sharing your... More

Richmond VA
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 13 May 2013

My wife and I received an email offer from Virginia Opera concerning a promotion for its production of Carousel stating a rate of $89.00 per night, including breakfast, at the Sheraton Norfolk Waterside. When I called the hotel directly I was transferred to the Starwood central reservation system and they were totally unaware of this promotion. After spending the better... More

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
20 May 2013

Thank you for your review. Please accept our sincere apologies for any inconveniences or difficulties that you encountered while booking with us. We greatly appreciate you providing your feedback regarding the challenges that you experienced and we’re pleased to learn that our staff was able to resolve the issue. Thank you for sharing your experience and we hope we’ll have... More

aydlett, n.c.
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 7 May 2013

Let me preface this review by saying, I spent 26 years in the Army and as you can imagine i've traveled all over the world; and one thing I belived I could count on was that Sheraton was a quality product that the service was always beyond reproach and that the facilities were always excellent. With alll this said, here... More

Was this review helpful? Yes 4
See 2 more reviews by john w for Norfolk
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
13 May 2013

As a seasoned traveler, we'd first like to extend our heartfelt appreciation for your loyalty in the Sheraton brand. We are truly grateful for your detailed and thorough review of your visit and deeply apologize for any inconveniences that you and your wife experienced while with us. We are honored that you chose the Sheraton Norfolk Waterside Hotel for your... More

Carlisle, Pennsylvania
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 7 May 2013

We have just returned from our weekend holiday in Norfolk VA, and stayed at the Sheraton. It was conveniently placed on the attractive Waterside area, within walking distance from the baseball stadium, restaurants, museums (especially the Naval Museum and USS Wisconsin) and park areas. We took our two dogs with us having read it was dog friendly, and it did... More

Was this review helpful? Yes 2
See 5 more reviews by Juze123 for Norfolk
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
13 May 2013

We're glad that you and your four-legged companions had the opportunity to experience all of the excitement along the waterfront. Thank you for choosing the Sheraton Norfolk Waterside Hotel for your weekend getaway in Norfolk. It's wonderful to read how pleased you were with our location. It seems like you truly made the most out of your visit here and... More

Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 May 2013

Very nice hotel first time staying there. The rooms were nice but very small but comfy. The beds were awesome. The rooms were very clean as well. The problem I had was you have to pay to park. They do have valet parking though. We were staying for a basketball tournament which meant it was a lot of people. The... More

Was this review helpful? Yes 2
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review
13 May 2013

As a first time visitor to our hotel, we're truly grateful that you've taken time to share your review and impressions with us. It's nice to learn that you were pleased with your accommodations and our Sheraton Sweet Sleeper Beds. We hope any inconveniences that you may have experienced with our valet were minimal during your stay and that we'll... More

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Additional Information about Sheraton Norfolk Waterside Hotel

Also Known As:
Sheraton Norfolk
Norfolk Sheraton
Address: 777 Waterside Drive, Norfolk, VA 23510
Phone Number:
Region: United States > Virginia > Norfolk
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 42 hotels in Norfolk
Price range (per night): INR7,410 - 11,366
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 
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Sheraton Norfolk Waterside Hotel
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