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Norfolk Marriott Waterside


Hotel class 3.5 of 5
235 E Main Street, Norfolk, VA 23510
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Reviews you can trust

78% Recommend
3.5 of 5 stars 92 reviews
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All (92)
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4 of 5 stars
Buckingham, Virginia
23 Nov 2009 | Trip type: Business New

I was only there one night on business but the hotel is lovely. easy check in, valet parking, nicely appointed room, view from room wasn't much, but everthing was great except at 3 am some other "guests" had a heated argument in the hall.......not the hotels fault, I told the front desk at checkout and the clerk told me when... more

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4 of 5 stars
Ann Arbor, Michigan
14 Nov 2009 | Trip type: Family

We stayed here when back in town for a family wedding (as we seem to for all weddings, funerals, etc.). Good room rate for the wedding, but did not include parking or breakfast, so the extras add up. Because we were coming and going continually with two kids, we used the valet service and while it is not cheap, there... more

Management response from
Terry Hitt, MR HITT G.M

Thank you for your valuable comments about your recent stay with us here at the Norfolk Waterside Marriott. We are glad that the service you received from our staff was polite and efficient throughout your stay. With our location close to MacArthur Mall, Nauticus, Town Point Park, and downtown restaurants and shopping an enjoyable Norfolk visit is just a step...

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5 of 5 stars
Richmond, VA
7 Sep 2009 | Trip type: Couples
1/1 found this review helpful

My fiancee and I stayed at this hotel and were given a corner room with a king bed on the 9th floor. We though the room was small, but having the two windows, with a beautiful view, really opened it up. The bed was very comfortable and the room also had a flat screen tv. My fiancee also really liked... more

Management response from
Terry Hitt, General Manager

Thank you for letting us be a part of your wonderful visit with us here in downtown Norfolk. With all the great things such as the great location in the middle of downtown, newly renovated fitness room, and 3 outdoor hot tubs, it is our people that we are most proud of as you witnessed during your stay. We are...

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3 of 5 stars
va
24 Aug 2009 | Trip type: Business

Stayed here for about a week. While I paid a government rate that in the low $100s, I saw much higher rates for other programs (AAA, best available, etc.). Thos rates are too high in my opinion given the lack of amenities and glitches I saw. However, the hotel does have some big plusses (see below) and its certainly not... more

Management response from
Terry Hitt, General Manager

Thank you for your valuable input about your recent stay with us here at the Norfolk Waterside Marriott. Your "pros and cons" list has been shared with all the hotel employees and was a topic of discussion during our weekly meetings. We have just switched internet companies which added free WiFi to both restaurants, lobby and concierge lounge along with...

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2 of 5 stars
New York, New York
23 Aug 2009 | Trip type: Couples

When I made reservations for two rooms, I requested two king beds. Upon checking in, there was only one room with a king bed available. They said the only thing they could do was offer a room with two double beds with a view of the city and access to the 24th floor/concierge lounge for breakfast. I tried to negotiate... more

Management response from
Terry Hitt, General Manager

Thank you for your valuable comments about your stay with us here in Norfolk. Please accept my sincere apology for the service issues you encountered during your stay. Your comments have been shared with all the employees of the hotel in order to continually improve the service to our guests. Even though we make every effort to accommodate a request...

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3 of 5 stars
Baltimore
16 Aug 2009 | Trip type: Business, Solo travel

Probably the best choice if you have to be downtown for business. High corner king was clean and had nice views. Although I was 8 floors up from the pool, you could hear noise from children swimming late coming from the pool's outdoor veranda. Ask for a high corner room that does not overlook the pool. The gym was clean... more

Management response from
Terry Hitt, General Manager

Thank you for calling us the "best choice" if you have downtown business in Norfolk. Your valuable comments have been shared with all departments in order to improve our service to you our guests. Unfortunately, sometimes Mother Nature throws you a curve ball that creates issues as in the thunderstorm with the television and internet.

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4 of 5 stars
Fairfax, VA
10 Aug 2009 | Trip type: Couples

My husband and I stayed here the weekend of August 8 for 2 nights. Overall we were satisfied with our stay. It was very crowded that weekend because of a couple of wedding parties staying at the hotel, so we weren't able to try out the pool because it was packed every evening with kids and families. The parking is... more

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4 of 5 stars
Virginia, USA
20 Jul 2009 | Trip type: Family

Chose this hotel as part of the Marriott chain and because of its location to Norfolk Waterside. Got a great gov't rate which made the price bearable. Because it's an actual Marriott, not much is complimentary. Expect to pay for internet, parking and meals. Got a double room on a high floor with a great view of the pool and... more

Management response from
Terry Hitt, General Manager

Thank you for your valuable comments about your recent stay with us. We are proud to be a member of the Marriott Family and all the amenities we offer to all our guests such as the comfortable beds, great location and relaxing piano bars as you mentioned in your review. The next time you stay with us, check our website...

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4 of 5 stars
Maryland
16 Jul 2009 | Trip type: Family

We stayed here for a long weekend, while househunting. The good: The hotel itself is lovely, the lobby in particular. There is a Starbucks kiosk in the lobby in the morning -- a very nice touch. The service is outstanding. Everyone is very friendly and helpful, before you even ask for help! When we got to our room I called... more

Management response from
Terry Hitt, General Manager

We pride ourselves on our service and are very proud of our employees and the way they take care of each and every guest - thank you. Please accept our sincere apology for the noise issue that you mentioned. This information has been shared with all departments with the aim of solving some of these problems.

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5 of 5 stars
Vancouver, BC, Canada
29 Jun 2009 | Trip type: Couples
1/1 found this review helpful

We came in after a cruise and had requested an early check in since we had all our bags with us (short walk from the cruise ship terminal). They were so accommodating. It was a perfect location!!! We walked down Granby St to eat, the lovely MacCarthur mall is close by and you can even walk down to the waterfront... more

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Norfolk Marriott Waterside Also Known As

  • Marriott Norfolk
  • Norfolk Marriott
Address: 235 E Main Street, Norfolk, VA 23510