The hotel is very nice and the bed was comfortable. Even at 1 AM I was greeted warmly! The thing I loved the most is location. There were hot and cold items for breakfast. I really wish these places wouldn't serve that awful fake scrambled eggs. Yuk. Otherwise a nice selection. Since all I needed was a bed and shower,... More

When I was planing this trip I vascillated between this hotel and another hotel. I, unfortunately chose this one. I arrived at midnight for my one night stay by cab(they had no shuttle service contrary to what it said) and checkin was very smooth. When I exited the elevator into the small hall on the 3rd floor I smelled cigarette... More

I reserved the Double Queen room via the internet on the same day of my arrival. When I arrived I checked in and went to my room with my my family. We noticed that the room we got contained two double beds and not two queen beds. I immediately went downstairs and spoke to the desk clerk. She stated that... More

We stayed overnight at Best Western Newport News and we were satisfied. It was stated during hotel reservation that they were serving continental breakfast but the hotel gave us a big surprise. They offered Free Hot Breakfast with: Eggs, bacon, biscuit with gravy, bread, waffles, cereal, different types of juice, coffee and tea. There are no extra amenities which is... More

Visited family in the area and didn't arrive til past 11 pm but was checked in by a friendly clerk. We didn't look around that much, since we were pretty tired. The bed was comfortable and the pillows were plump and soft. The bathroom was clean. It was great to sleep in the following morning, making it to breakfast 30... More

We made a last minute reservation, had a late arrival, and we were greeted pleasantly upon arrival. The clerk cheerfully swapped our reserved room for one that better suited our tastes. The room was clean, brightly lit and appears to be well kept; but one of the washcloths was stained to the point that we wouldn't use it--one of those... More

Had a bit of a wait to get a clerk on hand when we checked in at 10:30pm on a Friday night, and there were a number of kids kind of just hanging out around the place. But once we found her, check in was very quick and easy. Our per-registration meant that no cards needed to be pulled out,... More

After calling guest services informing them that my in room frig was not working. It took all of 2 mins. for maintenance to get to my room replaced it. Thanx. More

We stayed in this hotel for a night as we decided to head up a day early, but could not get into the hotel we had booked for the rest of the week. When we arrived, the place was insanely busy. We were put into a smoking room, which would not be a big deal, but the room smelled horribly... More