My daughter and I needed one night to stay in the Newport News/Hampton area and we stayed here.
Keep in mind that there are people who stay there weekly/monthly.
The room itself was nice (full-sized refrigerator, utensils, etc.).
The bathroom was quite nice and was probably recently updated.
The people at the front desk were all very friendly and very...
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I could get past everything being outdated but the poor quality of everything was unacceptable from the red stained carpet to the one terribly thin sheet and comforter. I wanted a sleeping bag so bad and I'll sleep just about anywhere. The big open vent in the bathroom ceiling was very uncomfortable. It smelled old and musty. It was paid...
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What a wonderful Staff here at This hotel. The room was clean and comfortable. The manager and front desk staff want you to feel at home.A smile is always waiting at the front desk.The location is great City Centerhas great shopping along with grocery stores fast food and full service restaurants. Check out this hotel next time you are in...
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We opted to stay, at this hotel due to the great reviews, and they aloud pets. But I have to say that this was the worst Hotel we have ever stayed in. They new we had an early arrival, and we had to wait an additional 45 minutes to an hour to get into hour room. Then the lock on...
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Thank you very much for bringing this unusual incident to our attention. This is obviously very concerning and I would like to personally apologize for any inconvenience you experienced. I would like to have the opportunity to discuss what occurred in more specifics. I would appreciate it if you would contact me at the hotel main number at your convenience....
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We were pleasantly surprised with our experience. The room was clean as well as the hotel itself. The staff was very kind and helpful. They assisted with directions and recommendations to local spots. We will definitely stay again. Great Value.. Thanks
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Thank you for taking your time to post a review about our hotel. We are pleased to hear that you enjoyed your stay at Crestwood Suites Newport News and were able to experience all of our in-room amenities. My staff and I do our best daily to make every guest feel comfortable and enjoy a nice clean hotel.
We look...
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First I have to say that I was very pleased with the service when me and my wife pulled in and the fact that it seemed like it was tucked away in a secluded area gave us the feeling of peacefulness. Also Like the fact that the opposite direction about 30 seconds away was a movie theater and places to...
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Thank you so much for taking this opportunity to tell us about your positive experience at the Crestwood Suites in Newport News I will share this valuable feedback with the staff here ,we look forward to your return visit!
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For the 1st time, I selected the "cheapest" Hotwire offer...$37/night knowing it was a 2 1/2 star, as opposed to the 4 Star, Omni Hotel that we'd gotten on the previous overnight stay in Newport News. The young lady at the desk was friendly and allowed us to check in early. The minute we got off the elevator on the...
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Thank you for your review. We appreciate and value your feedback and will use it to continue in our efforts to make our hotel better. We hope you give us another opportunity and look forward to serving you again.
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I had the pleasure of staying at the Crestwood suites and my experience was nothing short but Excellant. Excellence in the following: Pricing, Staff, and Management. The price compared to others with the same amenities were Excellent. Staff was very cordial and greeted me everytime i came and left the hotel. The management was extreamly nice and always about my...
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We here at Crestwood Suites would like to thank you for wonderful feedback. It was our pleasure to serve with our lodging facilities. Please contact us when you choose to come back to Newport News. We look forward in serving you again. Thank you, Kathrin Roger- General Manager
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Im very please with the customer service I receive from Crestwood Suites. Everyone in the hotel was awesome & I look forward to staying here there again when I come back to the area.
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We here at Crestwood Suites would like to thank you for wonderful feedback. It was our pleasure to serve with our lodging facilities. Please contact us when you choose to come back to Newport News. We look forward in serving you again. Thank you, Kathrin Roger- General Manager
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Picked hotel based on price and location, both were good. The room had dirty carpet, tiny flat bed pillows, no blanket, and a hard mattress. They provided daily coffee but no cream, sugar, or cup to drink it from. Def a one star experience as I frequently stay in nicer hostels.
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I am concerned about the cleanness of your room you experienced at our hotel during you visit. I’m writing to thank you for taking the time to bring this matter to my attention.
We accommodate many guests each evening, and we strive to make their stay a satisfying one. At this hotel, we strive to provide the best customer service...
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