We decided to have a mini staycation so we booked TWO rooms for March 10th thru a 3rd party. With my husband being a swimming enthusiast...before making the reservation that morning, I spoke with a gentleman employee at the Omni to ask if there was an indoor pool, he answered yes, so I chose to stay at the Omni.
Upon...
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I was with my friend on our way back from a 4th of July in Virginia Beach and we were too tired to drive back home so we looked for a place to crash on our way back up the highway. We found this hotel right off the highway and for $70 so we booked it. It was a very...
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Thank you very much for your feedback regarding our hotel and staff. We are pleased to hear that you were able to relax and enjoy your stay. You will need to keep us in mind when planning your next visit to the Virginia Beach Oceanfront! We hope to see you again. Thank you for your business.
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I'm a frequent business traveler and have stayed at more hotels than I could begin to remember. Usually hotel staff are nice, friendly, and courteous. What I heard today at the Omni Newport News Hotel was horrible. As I was walking down the hall I was stopped in my tracks. I heard the hotel manager dropping more "F" bombs than...
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Thank you for your feedback. I would like to apologize for the language that you heard while staying at our hotel. Upon researching, it was discovered that the manager was not directing this towards the associates, but used inappropriate language to express displeasure towards an incident that occurred. I can assure you this was an isolated incident and the issue...
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The building is over 20 years old and if you look closely you can tell. However, the employees obviously care--it's very clean, very well maintained, and reflects, I think, a great deal upon how hard the staff works to keep things as shiny as possible. I had a tube TV in my room--hadn't seen one of those in years. I...
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It was a pleasure to read your review of our hotel. We are pleased to hear that you found the hotel to be clean and well maintained. Our associates work very hard to provide exceptional service. I apologize that you had issues checking in, but was thrilled to hear that Stevie was able to get this corrected for you. Thank...
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After reading some bad reviews about this hotel, I was a little concerned in booking it. It was less than a mile to where we need to be, so I figured, for one night it shouldn't be too bad. My husband and I were pleasantly surprised at the amenities and the courteous service that were afforded us during our stay...
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We are thrilled to hear that you had a great time at our property. We pride ourselves on providing clean rooms and the best service to our guests. We are glad you enjoyed the water and coffee in the lobby and that you also had a chance to experience the Omni Hotel's Art of Breakfast. We certainly appreciate your business...
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I visited the Omni Hotel today for a conference. Upon entering the hotel my co-worker and I were hit with a bad odor that smelled like a dirty fish tank. The decor is dated and overall appearance seemed less then fresh. It was a nice sunny day and a high of maybe 76 degrees. The inside was dim and gloomy....
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We were dissapointed to read about your experience at our hotel. I can't imagine what the odor could have been that you noticed upon arrival. Our lobby carpet and sofas are brand new and we do have plenty of overhead lighting. There is always a bellman to greet our guests as they enter the lobby, but the bellmen could have...
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Nice enough hotel, free wifi, pool, etc. Decorating a little ostentatious, but it's an Economou hotel. Beds have super thick pillow-top mattresses -VERY soft. Other than that it's upper end for a biz hotel.
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Thank you for the feedback regarding your stay and we apologize that the mattress was too soft for you. We hope this will not prevent you from returning to our property. We are pleased to hear that you enjoyed our amenities and hope to see you again in the future. Thank you for your business.
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This hotel is wonderful. They allow pets under 25lbs and the grounds are well suited for dog walking with lots of wide open spaces. Hotel is situated within walking distance of a quaint, higher end shopping and dining complex. The hotel staff is friendly, helpful and knowledgable. Rooms are clean and well kept. They have a business center, heated pool...
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Thank you for sharing your great experience at our hotel. We are certainly pleased to hear that you enjoyed your stay and will return again. We appreciate your business.
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The hotel currently has construction going on, so the lobby is a bit of a mess. The decor is nothing to write home about. The best thing about my stay was the $60 last minute rate and the great smell in the halls and my room. The food I ordered from room service was good and professionally delivered.
The worst...
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We appreciate your feedback. We are pleased that your last minute reservation brought you to our hotel and that our rate was very good. Our food and beverage staff was delighted to hear that you enjoyed your meal and service. We did resurface our swimming pool, but are not currently under construction in the hotel. We apologize for the hot...
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Stayed two nights over the weekend. The rooms were nicely appointed. Everything worked. Check-in was flawless and friendly. Had a room full of teens above me bouncing a ball at midnight. Called the front desk, and security took care of it right away. Not the hotel's fault, rather the parents of the kids. Food at the restaurant was good. The...
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We appreciate your feedback. I am glad to hear that our security staff was able to resolve the noise issue. We are currently resurfacing our pool and converting to a salt water system. We have started upgrading the heating/air conditioning units to include thermostats. I am pleased to hear that our staff was friendly and that you enjoyed your stay....
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