We stayed again in this hotel last June 2012 after our relatives failed to pick us up at the airport. This is our 2nd time to stay in this hotel. The lobby and cafeteria were newly renovated. Bigger sitting area for the guests waiting for their tours. Very accomodating staff and It is situated walking distance to Gaisano Mall are... More

We checked in this hotel from sept. 30 to oct 1. As soon as you entered the door you could already notice that it was not properly illuminated. The ceiling is low so you could already noticed the darkness in the reception area. Rooms are small and noisy. You better check in other hotels than waste your money here in... More

This will have been my 3rd stay in as many months and continue to be disappointed at the level of cleanliness and service the hotel offers. The staff are trained in paying attention to details. Here are a few examples of issues I have encountered. * Bathrooms not cleaned properly * Bulbs not working * Online Reservations lost or ignored... More

Poor service from day one.The rooms are dangerous with electrical wall sockets hanging off the wall.The rooms are very rarely cleaned and the aircon is very poor. On day 2 I attended the buffet breakfast at 0900am.There was literally no buffet food. We has to wait for more to be cooked.The staff look permantly bored and the area is extremely... More