Several members of my family stayed at the Holiday Inn Express for my son's wedding over the summer. The entire staff, beginning with Sarah, the general manager, went out of their way to make sure we had everything we needed during the planning stages, as well as once we got there for the big event. They couldn't have been nicer... More

Not much to like at this property -- it was very disappointing for a Holiday Inn Express. Our room was not very clean, the bed was lumpy and uncomfortable, the towels were coarse and scratchy, the closet area was way too small, and there was only one luggage rack for a room with two beds. It wasn't until the second... More

My expectations initially were not high as this is a rural/small town area. However, from checkin to check out everything was top notch. Clean & comfortable bed with soft linens, NOT scratchy. Everything you needed in the bathroom including hairdryer & coffeemaker w/coffee & creamer plus toiletries (except toothpaste, but they offered that gratis). Good cable TV reception also. Upon... More

I spent one night at this hotel and stupidly left my coat with keys and glasses in the closet. I was being "chauffeured" so didn't notice my mistake until later in the day. I called them and fortunately nobody had moved into the room. Unfortunately, I found it difficult to persuade the desk to check my room but when they... More

First room - the safe didn't work, nor did the lights above it. One would think that the cleaning staff would have a checklist and be sure everything worked before leaving the room. This was a minor irritant. What really set me off was the paper thin walls! After hearing the footsteps of the person in the room beside me... More

This was a nice hotel. The breakfast was incredible, so many options. It was very clean and neat and the room we had was roomy. More

My wife and I stayed at this hotel while visiting friends and family in the area. We were greeted by the general manager and another employee in such a welcoming way I could have sworn that we had known them forever! This was the general experience throughout our stay. Everyone was very friendly and helpful, the breakfast was amazing, and... More

I would like to express my concern about the physical condition of the Holiday Inn Express in Kilmarnock, Virginia. My wife and I stayed here on the evening of June 18th, 2011, and were sorely disappointed with the condition of the hotel. Specifically: The outside of hotel had trash in the parking lots that appeared to have been there for... More

We were charged $1,010 dollars for a two night stay! My fiance made a reservation to this place about a month back to reserve the room at least for the first night just like you usually would knowing that it was going to be a busy weekend...labor day for us. We were up there a friends wedding and there was... More