First, Keswick Hall in Charlottesville deserves many superlatives, many of which have already been mentioned here. Their "High Tea" over New Year's, however, needs substantial improvement. While service at this boutique 48-room hotel is generally outstanding, service and value at their afternoon "High Tea" was quite poor. With only a half dozen or so tables served our family group of...
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Dear "prestonrich":
Thank you for taking the time to review us. It is both gratifying and humbling to read your statement, "Keswick deserves many superlatives [...]." Gratifying because you awarded us four stars... humbling because there is more to the story... and you're absolutely right. We made a mess of your family's High Tea. It was, as you said, way...
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