Basic Hyatt property with convenient location near Dulles Airport. Pleasant pulblc spaces, professional and friendly staff. Rooms are large and well appointed but bathrooms are in need of serious updating and repair. A previous guest had spilled some type of soft drink on the desk and information binder and it had not been cleaned, but rather left to dry and...
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Thank you for your recent stay with us at Hyatt Dulles. We send our sincere apologies for the desk not being properly cleaned prior to your arrival. This has been shared with our Executive Housekeeper to improve our quality controls in cleaning our guest rooms, as well as with our Director of Engineering for preventive maintenance measures for the fixtures...
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This Hyatt is next door to our corporate HQ, so it is a logical choice. There are however, several other good hotels nearby, but I always come back to the Hyatt. Maybe it is because they sometimes remember my name at reception, or because the shuttle drivers are so friendly, or every room is big and has a separate living...
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Dear upintheairtoomuch,
Thank you for your kind words about our associates and our facility in your recent review of our hotel. It's not often that guests take the time to write such positive reviews. From your username, it looks like you are a busy traveler, and we truly appreciate that you took the time to give your feedback. We look...
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I've stayed at this Hyatt numerous times and each time was good. However, during one of my last stays, I did encounter a few issues.
When walking up to the building, I inquired about obtaining a bell cart. While the bellman pointed out the bell carts, the bellman did not offer to help me unload my car and bring my...
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Reviewed 11 October 2011
Dear Sluzby,
Thank you very much for the feedback that you provided on your recent stay with us. I was disappointed to learn of the challenges you encountered during your stay. I’ve addressed all of the concerns you mentioned with our Guest Services Department, Housekeeping Department and our Front Desk. You should not have experienced any of those issues and...
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Slightly disappointed since the Hyatt in downtown DC is so amazing. I had a long layover, so I decided to stay here. Convenient for the shuttle that comes every 1/2 hour to pick up at the airport and close by. There is a self check in desk (which kind of feels a little bit unwelcoming since its all self service....
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Dear fxc3,
I apologize that you were disappointed in your recent stay with us. While we do have self-service kiosk available at our Front Desk, there should have been an associate there to check you in.
For the past three weeks we have been renovating our fitness center. I’m happy to report that the project is complete and our guests...
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This Hyatt is a great option for a stopover if you are traveling through DC. Not bad either for spending a few days in DC as long as you have a car. The facilities are definitely unbeatable for the price. We booked a an executive suite for $63 a night (prepaid). The room was great. It fit 2 adults and...
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I usually have pretty low expectations for hotels near airports. Most tend to be nondescript with customer service not being a strong point (in my experience). I was pleasantly surprised with my recent stay at the Hyatt near Dulles airport. My family and I stayed there for one night as part of a last-minute getaway to the D.C. area. Our...
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Dear BriWas,
Thank you for your glowing review about our associates and our facility during your recent stay with us. It’s not often that we receive positive reviews such as yours, and we appreciate the thoroughness in which you gave your review. We will definitely use the “Could Improve” points that you provided to improve our overall guest experience.
Best...
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After getting the run around with United Air Lines we landed at the Hyatt Dulles Airport. Airport Shuttle every 30 min. departeing or arriving was good. Front desk at night 11:30pm AND 6:30 am were very pleasant and accomodating. The rooms are a little tired and worn although they appired clean anyway. Bed clean and comfortable of course we were...
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Had a great nights sleep here. I was a regular weekly guest here and haven't stay in about 6 months or so. It was good to see alot of the old staff members as well as met some great new ones. Go see Wilson,Henry or Jimmy at breakfast in Elements for breakfast for a truly rewarding dining experience to kick...
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Spent a night at the Hyatt Dulles at the end of December. The front desk staff was very friendly and welcoming at check-in, and the lobby area has recently undergone a significant renovation. Nice indoor pool, and workout area as well. My only complaint is the beds, as they were horrible!! They both sagged in the middle, and one must...
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My family and I stayed here one night prior to flying out of Dulles early the following morning. We arrived at about 7:30 in the evening and the front desk staff was very pleasant and had all of our information ready. We were on an upper-level floor facing the airport which was entertaining for the kids. The lobby was nice,...
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64 Reviews
304 Reviews
