Even for "chain hotels" I often call the hotel at my destination directly rather than use the central reservation number. I'm so glad I did for our recent stay at this hotel. When I called to ask about the hotel's "park and fly" service at Dulles Airport, the call was answered by a marvelously helpful man named Tahir. Tahir provided...
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Dear Travels4Fun3,
Thank you very much for writing such a thorough review of our hotel. We love hearing from our guests so we can try and provide the amazing experience you had to all of our other guests as well.
It is great to hear that you had such a pleasant stay and that we were able to find a...
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My husband & I recently had a most pleasant stay here. From 'sign in' until 'sign out' the staff could not have been more accommodating, courteous and attentive, providing us with much information regarding dining, shopping, travel routes, etc. in a professional, yet personal manner.
The housekeeping staff was courteous & did an excellent job. Patricia, in charge of the...
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Dear pldbama,
We certainly appreciate you taking the time to write such a thorough and thoughtful review of your experience staying with us.
We are very grateful for your words of praise. We do all that we can for our guests and we believe that starts with great people that are truly committed to service and like the team member...
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I recently stayed here because of a University of Phoenix function. The staff, room, free WiFi, service, complimentary breakfast plus all-day beverages, and shuttle service were outstanding. The amount of restaurants, grocery and pharmaceutical facilities within walking distance was very convenient. A number of fueling stations and shopping centers were within one mile for drivers.
I highly recommend The Holiday...
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Dear John D,
Thank you very much for taking the time to write a review of your stay with us. It is always great to hear what our guests are experiencing at our hotel.
We are very happy to hear that you had a wonderful stay at our hotel for your University Function. It is great that you were able...
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I recently had the pleasure of staying at the Holiday Inn Express Reston hotel for a University function. The staff was accommodating, friendly, and attentive. The rooms are clean, the environment is calm and quiet, the food is good and the location is perfect for getting around without the big city atmosphere. Tahir and Mr Singh were wonderful and went...
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Hello Maria N,
We certainly appreciate you taking the time to write such a review about our hotel. We try our hardest to provide all our customers need and we always like to hear from our guests so we can gauge how well we are doing.
We are very happy to hear that you thoroughly enjoyed your stay with us...
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Although the outside of the hotel is older, the inside has been refurbished (as of 12/11). The room was small, but as a single traveler, it was perfect. Free WiFi and breakfast. Right next door is a Safeway store (grocery), which you can safely access for a quick take out deli meal.
The shuttle service was very accommodating and I...
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Dear Never-Lost4good,
We appreciate you taking the time to write a review of your stay at our hotel. It is great to hear that you enjoyed your stay with us.
We are very happy to hear that you were able to take advantage of all our great amenities and our location near many restaurants as well as Safeway. We always...
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Recently stayed here for a business trip. I had requested room on higher floor and away from elevators and away from lots of noise. The staff member placed me on the first floor next the exit door because the elevator was out. He said it would be better for me on the first floor. I also expressed concern about the...
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Dear bflo_grl,
Thank you for taking the time to write a review of your experience staying with us. We take our guests’ reviews and feedback very seriously so we can always strive to improve our service.
I would like to start by apologizing on behalf of the entire team here and assure you that your experience is definitely not a...
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We spent just one night here, before starting our trip driving down the east coast of the USA. The staff were friendly, and the room was spacious and clean, with free wi-fi. There were plenty of places to shop and eat nearby. The free shuttle was excellent, collecting us from the airport, and dropping us off next morning at the...
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Hello james2anne,
Thank you very much for taking the time to write a review of your stay. It is always great to hear back from our guests.
We are glad to hear that you enjoyed your stay and that you were able to take full advantage of our location. It is great that you were able to utilize the complimentary...
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Stayed here in early August for about a week. The staff was super courteous and helpful; I arrived four hours before check-in time and they let me into a cleaned room - at no extra charge. They mapped a location for me when I wasn't sure of directions; their courtesy bus service dropped me off at various locations around town...
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Hello Pauline A,
We appreciate you taking the time to write about your time staying with us. We are very happy to hear that you had such a great stay.
We all know how stressful traveling can be and that is why our team does everything we can to make our guests as comfortable as possible. We are happy to...
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This hotel is clean and the staff is very attentive. I have spent a great deal more and not had many of the great benefits of staying at this very clean place. Want to make a special note of thanks to Rosa who was in charge of the housekeeping for my room. She was very kind and engaging. While not...
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Dear Merry K,
Thank you very much for taking the time to write a review of your experience at our hotel.
We do our best to make all our guests feel welcomed and take care of their needs. I will make sure to pass your compliments on to Rosa and the rest of the team.
We are looking forward to...
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I was very impressed with the people in the hotel. I was greeted the minute I walked in and evedryone was really nice and went above and beyond to make my stay here wonderful. I would reccomend this hotel to everyone I know.
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Hello Laura H,
We really appreciate you taking the time to write a review of our hotel. It is great to hear that our team made you feel welcomed the instant you walked in to the time you left. We do whatever we can to take care of our guests and their needs.
We are looking forward to the next...
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304 Reviews
61 Reviews
