I stayed at this hotel during thanksgiving weekend and I was in town for a funeral. It was only a 3 hour drive to go home but I was exhausted and I wanted to rest. So upon check in the hotel staff was very friendly from start to finish. I checked in he acknwledged that I was a priority club...
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Thank you for your business and continued support as a Priority Club Member. We are elated that you felt that the staff was very friendly from start to finish. Our suites do have microwaves and refrigerators but each and every guest room does not. We do have a small allotment of refrigerators available on a request basis. We appreciate your...
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It is always great when hotel staff really work to help you enjoy your stay!!
Richard Martin did just that. He worked very hard to answer all my questions about the room and area sites. He is a great asset to the Crowne Plaza Hampton Marina.
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Thank you for contributing to our site. We greatly appreciate your feedback and praise regarding Richard’s dedication to customer service. Richard is a true ambassador to the service industry and we are delighted that he is a part of our team. Thank you again, we look forward to your return.
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The Crowne Plaza sits next to the Marina and as such has a great view of the bay and is also very close to the science museum. Parking is next door to the hotel, requiring a walk outside. Also, the parking fees were not explained at check-in. Check-in was somewhat slow, even though it was fairly late at night. The...
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Thank you for taking the time to provide us with a review. We appreciate the fact that you found the view of the harbor to be grand. My apologies that you felt check-in was slow and that the garage rates were not explained. Our guest rooms are completely textured without wallpaper, however; we did suffer some wallpaper damage in the...
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Second time I have been here and am planning to go again on my next business trip to the area
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Reviewed 26 August 2011
Thank you for your repeat business. We understand that you have several lodging choices available within the area. We look forward to building your loyalty with each and every stay.
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My wife and I reserved a room for a wedding there in October 2011 and we had no trouble checking in or parking. She tried to nap while I worked in the ballroom, but the noise that housekeeping made, slamming doors in the hallway, kept her up even after she asked them to stop. The room was too hot and...
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Thank you for posting a review. I have forwarded your comments to our Housekeeping Department. Please accept my apologies for any noise that kept you awake throughout the afternoon. Our Chief Engineer has also checked this room. Not sure if you had trouble with programming the thermostat or if our Engineering Department was contacted but I would like to apologize...
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When we arrived we found out our reservation was for the wrong day, Rachel and Richard were such a big help in finding out the confusion. They continued to help us with all the questions we had about the area and in the hotel. We will deffinetly return to see them again, Thank You Rachel and Richard!!!
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Thank you for your feedback. We appreciate your business. Rachel and Richard are a part of what I truly consider to be an ALL STAR team. We are certainly pleased that they were able to assist with your reservation as well as any questions you may have had throughout your stay. We look forward to your return soon.
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Stayed at the Crowne Plaze for 2 nights and could not fault the place. Easy to find, car parking facilities good and the room was superb - which was a much appreciated after an 8 hour flight from London. Rachel on Reception couldn't have been more helpful or courteous. Would have no hesitation (and would probably look forward to) staying...
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Thank you for taking the time to share your experience on Trip Advisor. It was a pleasure reading your comments. Rachel never wavers from making customer service priority #1 and we are elated that you found her to be very helpful and courteous. It was also nice to see that you found the room to be superb and that the...
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I spent two nights here for a conference. Nice older hotel that has been well maintained. Staff very nice and helpful. Lovely views of the marina. The air conditioner was very loud were cutting off and on, otherwise a great stay.
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Thank you for your time. We appreciate your feedback. Every day we strive to make the Crowne Plaza Hampton Marina nicer than the previous day for our guests. Our Maintenance and Housekeeping teams come to work with this goal in mind each and every day. Thank you for pointing out that you felt the hotel was well maintained. We also...
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The hotel location is absolutely wonderful. The service at the hotel was good thanks to a guy by the name of calvin hall. He was very personable and professional. I had an issue with the sheets on the bed and he came in immediately took care of it with a smile on his face. He apologized on behalf of the...
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Thank you for your review. Calvin is a great ambassador for the hotel and we are proud to have him on our team. It was good to see that he rectified a problem swiftly and to your satisfaction. Thank you again for your review. We hope to see you in the near future.
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This visit happened directly after the hurricane. Much of the hotel was undergoing repair. We did not get a king room but were given a double bed room instead. I was given breakfast tickets and told that it was because I am a priority club member. I found that others in my group got tickets because they were moved to...
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Thank you for your feedback. We did have a restoration crew on site to swiftly remedy any effects of the hurricane. The company that was hired was licensed and bonded. I apologize for the inconvenience and for the noise. I would also like to apologize that you felt unsafe. I can assure you that we have an in-house security team...
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89 Reviews
35 Reviews
89 Reviews
