I've stayed at this hotel for business on two occasions, and was as comfortable as I would have been at home. The rooms were very clean and comfortable in all aspects and the breakfast was delicious (small cost for breakfast buffet). The staff are friendly, helpful, and professional, and the hotel is in a very convenient location. The Hilton Garden...
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One of the nicest places I have ever stayed. Bed was excellent, amenities where excellent; staff was friendly, rooms where clean. I would defiantly stay again! Check out was at noon. No downside to this hotel!
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I stayed in this hotel for quite long time, so I had chances to experience good and bad sides of it. So yes, I could choose this hotel again if I happen to be there. But in the same time I cannot say that it was very good.
Cleaning in my room was quite different from day to day. Some...
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Thank you for your feedback. I will present your comments to our staff and we will do everything in our power to improve and learn.
While it has been awhile since I've heard negative feedback about our housekeeping service and it surprises me, I value your feedback and we take all comments to heart.
Thank you for taking the time...
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We had a great stay at the Hilton Garden Inn Innsbrook. Kat was a wonderful first impression and gave us dining and attraction options when we asked. The hotel and rooms were clean and housekeeping staff was excellent. The location is a plus and it is fantasic that the courtyard opens to the restaurants behind the hotel; no need to...
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Thank you for your kind review of our hotel. I share with you the great job Kat at the front desk and the housekeeping department do everyday for our guests.
Many guests love the access to the courtyard at the Shoppes of Innsbrook and all the dining and night life options available there.
Thank you for your time and we...
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This is the second time that we stayed there. The first being 7 years ago. The hotel then as well as now is very clean and very comfortable. The front desk staff is very helpful and pleasant to deal with. Having the indoor pool is a big plus with my 2 small children as is having the wide array of...
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Thank you for taking the time to share your experience on Tripadvisor. We appreciate our customers and look forward to future visits. Please come back more often!
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This is a nice hotel....kept clean and well maintaned..friendly staff,the location is good.The suite is good size,kept fresh and clean all 4 days we were there..Excelent housekeeping..
Have a nice breakfast..Only suggestion i have to improve the speed of the Wi-Fi..
Thank you for the enjoyable stay !!!
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Thank you for taking the time to let us know how we are doing. We rely on feedback from our customers to let us know where to improve and where we are doing well.
We will look into the internet issues and see what we can do to improve our service.
James Beard
General Manager
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I have stayed at the HGI several times. Every time I have been warmly greeted by the front desk (and they seem to remember who you are pretty quickly!). The staff here is really willing to help you out.
The hotel is located in a pretty good location. It is right off I-64 and I-295, right next to a number...
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I am very proud of the staff here at the Hilton Garden Inn. They genuinely care about their customers and it shows!
We take all feedback and listen and continually try to improve. This hotel has spent this past year to upgrade televisions, furniture, parking lot, tubs, curtains, and several other projects to improve our customer experience. We will continue...
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Nothing impresses me more than a positive attitude, top notch critical thinking skills & the ability to provide over-the-top customer service. As a professional speaker & trainer teaching companies & organizations how to improve their engagement with people, Kat at the Hilton Garden Inn could quite simply take over my presentation.
From the moment I walked in, not only was...
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We're all very happy you enjoyed your stay with us.
Kat is one of our newest additions to our wonderful front desk crew and I agree with you that she does an amazing job of connecting with our guests.
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I love Hilton Garden Inns and stay in them all over the country. They are very consistent and have terrific rates. I especially enjoyed my stay at this location, primarily because of the staff. They were so friendly and helpful. They were quick with restaurant recommendations and there are many restaurants are within walking distance outside the back door. They...
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Thank you for taking the time to share your experience. We do have a wonderful staff and enjoy taking care of our customers.
I will share this with our staff, especially the Restaurant crew.
Thank you once again,
James Beard
General Manager
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I made my hotel reservation bid through PriceLine and was lucky to receive the Hilton Garden Inn. When we arrived and went to the front desk to check in, we were told they didn't have our reservation. I pulled out a copy of my PriceLine confirmation only to realize I had booked the reservation for the following week (my mistake)....
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I'm so happy to hear that you had a great stay. Thank you for taking the time to give us feedback on our performance. Without the comments from our guests, we can't improve.
And I'll certainly share this feedback with our staff to let them know our guests appreciated great service. Thank you.
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41 Reviews
34 Reviews
