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SpringHill Suites Richmond Virginia Center

3.0 of 5
9701 Brook Road, Glen Allen, VA 23059
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SpringHill Suites Richmond Virginia Center
Ranked #11 of 22 hotels in Glen Allen
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67 reviews from our community

    Trip type
Traveller rating
    17
    30
    11
    7
    2
Date Rating
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 10 May 2013

We like to stay at the Springhill Suites in Glen Allen when we go to the Nascar race at Richmond, we have stayed here several years now and we really love it. We just stayed there in April for he race, the staff is always friendly, they always greet you when you go in and out. We checked in on... More

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See 2 more reviews by delana29 for Glen Allen
Waynesboro, VA
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 May 2013

Great hotel, great location! We stayed here this past Saturday night after visiting Kings Dominion. If you are traveling south of Kings Dominion or would like to stay near KD this is a great place to stay. It’s close enough but far enough to not have to pay the up charge on food. There are tons of places to eat... More

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See 2 more reviews by Motadean for Glen Allen
Maryland
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 May 2013

Though the hotel had a convenient location, clean rooms/bathrooms, and friendly staff, there were a lot of negatives. 1. Don't sleep on the pull out bed - they are very uncomfortable and left a member of our party sore the next day. 2. Breakfast - there were a TON of negatives here. There isn't enough seating in the breakfast area... More

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Greensboro,NC
Top Contributor
144 reviews 144 reviews
143 hotel reviews
Reviews in 77 cities Reviews in 77 cities
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed 1 May 2013

Decided to stay traveling back from DC. Price was attractive and SpringHill typically offers a good experience. This hotel was no exception - great service, clean & comfortable room, free breakfast. Price as very solid at under $100 for this Thursday night. Very close to I-95 but not close enough to hear the noise. Good choice.

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Roanoke, Virginia
Top Contributor
51 reviews 51 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 25 March 2013

This hotel offers exactly what one expects from Marriott properties: fast efficient check in, a comfortable room, courteous service. A plus: free and east WIFI. The breakfast buffet in the morning is Spartan, but hot. Would absolutely stay there again.

Was this review helpful? Yes 1
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 17 March 2013

HORRIBLE customer service - I have never been treated so horribly by a hotel manager in my life. We were there for a soccer tournament, and when a few of the parents gathered in the lobby with some beverages, she called the cops on us instead of asking us politely to go elsewhere. NO JOKE!! They also wouldn't allow me... More

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Jeffrey A, Manager at SpringHill Suites Richmond Virginia Center, responded to this review
20 March 2013

We appreciate your feedback, however the Springhill Suites by Marriott has a strict no party policy in place for the comfort of all guests at the hotel, and we do not permit loud music systems in our public areas. Additionally, the state of Virginia has a strict ABC law prohibiting the consumption of outside alcohol in public places. Our staff... More

Winsted, Connecticut
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 March 2013

My husband & I were traveling from Florida to CT. We were delighted with the entire Spring Hill overnite stay. Everything was perfect from check-in to check-out. Pleased with the value (have stayed in other hotels that were much more expensive and certainly no where near as good!) Courteous & helpful front desk staff, excellent room with crispy, clean bedding... More

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Jeffrey A, Manager at SpringHill Suites Richmond Virginia Center, responded to this review
20 March 2013

Thank you for your feedback!! At the Springhill Suites Richmond Virginia Center we strive for excellent customer service, and I am delighted to her we have exceeded your expectations. We hope to see you and your husband again during your next trip south. More

Compton
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 25 February 2013

I had not stayed at SpringHill Suites before and was curious to find out how it compares to other Marriott properties. Right away, I was pleased with the location because it is not enveloped by other properties and has some tall pines in the back. The room my husband and I were given seemed pleasing enough, however; we had barely... More

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Jeffrey A, Manager at SpringHill Suites Richmond Virginia Center, responded to this review
20 March 2013

Thank you for your feedback. I am so sorry to hear you were disturbed by the young teenagers in your first room, however I am pleased to hear you were able to enjoy your stay despite the initial issue. I hope you and your husband visit the Springhill Suites Richmond Virginia Center the next time you are in the area. More

Richmond, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 19 February 2013

Completely remodeled and gorgeous. Fantastic Marriott bedding, ammenities and service. Benisa, the GM, is a professional. The staff is friendly and courteous. The pool is great. Fitness center is awesome and the partnership with the Anytime Fitness across the street is a nice addition if you want more than what's in the hotel.

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Jeffrey A, Manager at SpringHill Suites Richmond Virginia Center, responded to this review
20 March 2013

Thank you so much for your positive feedback, we are delighted to serve you and hope to you choose the Springhill Suites Richmond Virginia Center during your next visit to the area. More

Harrisonburg, VA
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 19 February 2013

We stayed here for one night while attending Legofest at the Convention Center which my 7-year old was extremely excited about. Like most kids probably, he loves staying in hotels especially where there is a pool! We were not able to taken advantage of the pool at the hotel this weekend as the pump was down and a new one... More

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Miriam N, Manager at SpringHill Suites Richmond Virginia Center, responded to this review
20 March 2013

Thank you for your feedback. We apologize that our hotel did not meet the expectations you had in mind. Please email me so I can address your concerns. This is definitely not a norm for our hotel. We hope to serve you again soon. More

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Additional Information about SpringHill Suites Richmond Virginia Center

Also Known As:
Springhill Suites Richmond Virginia Hotel Glen Allen
Springhill Suites Richmond Virginia Hotel
Springhill Suites Glen Allen
Glen Allen Springhill Suites
Address: 9701 Brook Road, Glen Allen, VA 23059
Phone Number:
Region: United States > Virginia > Glen Allen
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 22 hotels in Glen Allen
Price range (per night): INR6,809 - 9,376
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The lobby has been re-imagined that will allow you to discover a different kind of style and space. Located in Suburban Glen Allen and just minutes to the West End business district, this incredible hotel puts you at the doorstep of everything Richmond has to offer. You'll find fresh, airy public spaces that will provide new areas for down time or time to meet up. Find what you need to stay on track utilizing the lobby computer and printer while the free Wi-Fi helps you stay connected. Start your day with our free hot breakfast and come home to our revived guest suites that give you more flexibility for your stay. ... more   less 
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