Old hotel in need of updates; furniture in room was dirty, conceirge had little food that was poorly cooked, small work out room that requires a walk thru the lobby - great to walk thru lobby after working out, love having everyone seeing me all sweaty! They charge for internet access, even wireless. Save the cash and stay at a... more

I've been staying on and off at the Richmond Marriott West for over 16 months on a long term project. Prior to the downturn in the economy, the hotel was usually packed with business travelers. The hotel itself is a pretty standard Marriott, clean, comfortable, but not exceptional in any particular manner. The staff however is wonderful and attentive. The... more

My daughter had her wedding reception at this hotel and we stayed there are well for this event. I can't say enough good things about this property. It is a very nice setting, beautiful lobby area and the banquet rooms where the reception was held were very lovely. The hotel staff was just top notch, attending to every detail. We... more

We were looking for a safe, clean hotel near downtown Richmond. What a pleasant surprise when we entered the Marriott West. It was during Christmas and there usually aren't too many guests in the hotels. We were in a total of 5 hotels in 7 days and we often got the impression that we were keeping some hotel staff from... more

My wife and I decided on traveling to Glen Allen for an overnight shopping trip at Short Pump Town Center. We looked online and found what we thought was nice hotel in the Innsbrook area. I'm originally from Short Pump, VA and I am very familiar with the area. Check-in did not take longer than 5 minutes and then we... more

I want to share with you a great stay and above all a superior staff, including Tonya Shorter house keeping and Supervisor Gina bennett , the front desk for all your hard work and dedication, it shows! Katie and Hakan. With professionalism when customer issues arise you guys did the job and a job well done. I lost money left... more

This hotel is very nice and overall I had a great time there. The staff was attentive and always greeted me at the door. The hotel is nicely decorated. The bed was super comfortable and the room was nicely furnished. Breakfast isn't free for those staying on any floor below 5, but the breakfast in the Bistro lounge was very... more

Richmond Marriott West is a medium-size suburban hotel located in Glen Allen, west of Richmond, VA. I always stay here whenever I need to travel to the Richmond area for business, primarily because the front desk staff is probably the best I have ever experienced in an US hotel. All have been unfailingly friendly, professional and helpful. Armand actually called... more

I would defnitly NOT recomend THIS HOTEL to ANYONE....The Management is terriable and does not take responsiblity for anything and dont really bother with guest satisfaction think they can make every guests happy by just giving Marriott Points...which is a great way of squirming away and facing the actual situation of a unsatisfied stay and guest and costs them NOTHING... more