My recent stay at the Comfort Inn Suites was OK. Nothing fancy, but a comfortable enough bed, mostly quiet room and good breakfast. Check-in was smooth and pleasant. The front desk clerk was accommodating and gave me a room as requested. The room furnishings are somewhat tired and could definitely use refurbishing. The TV is the old large type -...
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Thank you very much for your positive review. I apologize for the lack of coffee maker in your room we did fall short of those for a period but we are back on track now. We have ordered our new 37" flat screens which will be here by the end of February. We are also slated for a fully new...
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I have stayed in this hotel about 4 or 5 times. The front desk staff is very friendly and great to recommend restaurants on request. It's in close proximity to Broad Street. Panera & Bonefish Grill are minutes away. They also have some suites. The breakfast is good. Not a bad deal at all. The beds are very comfortable. The...
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Thank you very much for your positive review.We really appreciate your continued use of the hotel and look forward to continuing to provide great service to you when you stay with us. Thank you again and I look forward to your next stay with us.
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Stayed there for two days because of a conference in the area. Rooms were clean, spacious and bed was comfortable. Continental breakfast was readily available as advertised but too bad they discontinued the afternoon manager's special... I was looking forward to that after a long day's work. Hotel has a good location... mall and dining facilities are walking distance from...
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Thank you very much for your positive review. I apologize for the managers reception no longer being available. Unfortunately we were forced to stop the managers reception for the meantime but we are always in discussions to improve the hotel so this is something that is revisited regularly. Thank you again and I look forward to your next stay with...
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we often choose Comfort Suites for their amenities-however this time we were very disappointed. The website stated there was a manager's reception-when we arrived, we were told they discontinued it. In addition, we were promised a hot breakfast. When we arrived at 6:30, many items were out and I was informed by a not so friendly clerk, that she would...
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I would like to take a moment to personally apologize for the service that you received staying at my hotel. It is my goal to make sure that every guest experience is as great as it can possibly be. I can assure you that I have spoken to the breakfast attendant that you dealt with and this type of situation...
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My husband and I travel often and we stay at Choice Hotels. This is a wonderful place to stay. The reviews are all correct. They were repainting the lobby when we arrived. It goes to show they care. The painters had it finished before the morning crowd for breakfast. The breakfast area is large and the selection on day one...
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Thank you very much for your kind words in reference to your stay with us. We do appreciate the positive feedback that you have given. We look forward to your next stay with us. Along with the painting in the lobby we completely resurfaced our heated indoor pool and we will be receiving our new 37 inch flat screen TV's...
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My partner and I stayed here for about eight days, and we luckily booked the room in advance, as we arrived 2 days after hurricane Irene battered Richmond, Va. There was a significant portion of the city without power, so the hotel was completely booked out. I believe it was also a staging area for clean up crews, as they...
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Thank you very much for your pleasant review of our hotel. I am REALLY happy to see that your stay was enjoyable. As you can imagine the stress that I was under and all of the problems that needed to be resolved. It is nice to know that all that hard work from my staff and myself came through to...
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Room was great. Staff was wonderful, breakfast even better!. Didn't book here originally. Hotel we had booked canceled due to hurricaine/flood damage so this was available. I was alittle skeptical because this hotel was given 2.5 stars but what a nice surprise. Can't imagine any hotel nicer and the price was right. Definitely not 2.5 stars. 4.5 more accurate. Close...
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Thank you very much for you review. During the hurricane, times were very hectic and as I mentioned in the review above I am happy that we were able to accommodate you. We look forward to seeing you again the next time you are in the Glen Allen area.
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What a great hotel!
I stayed here because this was the site of my 45th High School Reunion.
I must say that this was my first experience at Comfort Suites and I was not disappointed.
I chose a room with a whirlpool bath and it was exquisite.
The hotel staff was extremely welcoming and attentive.
I would recommend this hotel...
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We loved having your group everyone was so fun and just a joy to be around. We look forward to having you again the next time everyone gets together. Thank you for the great review and we hope to see you soon!!!
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My two boys (2 and 6) and I went along with my husband on a business trip. We stayed at this hotel and never had any problems whatsoever. We swam in the pool each night, and the hotel is in an excellent location. Great shopping and restaurants all around!
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Thank you very much for you kind review. We recently resurfaced the pool so it is nice to see that it reflects in the value that you received. We look forward to handling your accommodations anytime your husband needs to travel to the area or if you just come for a visit. Thanks again.
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I believer last time we stayed here was about 2 years ago...We love everything about this hotel, the breakfast, how clean the rooms are and the lobbies, The wonderful staff and management. My favorite clerk there was the cute little Indian girl name-"NISHA." She helped me with everything. She has the most beautiful smile I've ever seen so far after...
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Thank you very much for your thoughtful review. Unfortunately for ME Nisha was promoted to our companies flagship hotel and is no longer here to help me. But her attitude and dedication to the guest experience shines through in the rest of the desk staff that works here. We look forward to seeing you the next time you are in...
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63 Reviews
41 Reviews
