This hotel had a couple of negative reviews when we were looking for a place to stay. However, it only had 2 reviews total (on hotels.com)...and nothing more. So, we thought that perhaps it would not be that bad. Besides, the hotel was right down the street from a business that my husband needed to work with the morning after...
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Thank you for taking the time to make us aware of your experience at Extended Stay America Washington, D.C. - Chantilly. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology....
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I and a co-worker stayed in this hotel for two nights. Both of us had nonsmoking rooms. My room reeked of (what seemed like) cigarette smoke (it may have been from the heater, I'm not sure). My co-worker's room reclining chair had dog hair on it but was otherwise ok.
Other than that, the rooms were fine. Adequate. The TV...
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It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Washington, D.C. - Chantilly. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing...
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103 Reviews
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