Our stay at this hotel was a very bad experience for us! Starting off with the guy at the reception who tried to charge us for a room that was prepaid (we did a roundtrip in the area). We finally could convince the man that we did already pay for the room in advance, he didn't even appologize for his...
More
Dear Tine M,
We would like to apologize for the unfortunate experience you had duirng your stay with us. We are working towards improving our services to our patrons. Action will be taken by management to improve the aesthatics of our entire property.
Thank you for taking the time to let us know about our services to you.
Kindest regards,...
More
We have never seen staff/owners of a hotel so unfriendly and just plain bitter - like they didn't want to be there. And this just wasn't one person on one day. It started with our three calls before the trip and four interactions with them during our stay. Family-friendly? Hardly! They have no cribs, no high chairs, etc and the...
More
Dear TexasMom12534,
I apologize for the unfriendly service you and your family recieved from our hotel staff. Our hotel staff should have been more attentive to your needs. I have addressed the issue with my hotel staff and they will be recieving customer service training. We are working hard towards improving our services to our patrons.
Sincerely,
Ana
More
Save your money abd health and Do not go to this dump! The only good thing about it is the location to Bryce Canyon National Park. The staff, which appeared to be the owning family, is very unfriendly and hardly said hello. The included breakfast was acceptable: toast, three types of cereals, waffles. However, the bar wasn't clean, no restocking...
More
Dear preacherws1010,
I want to start of by saying I am truly sorry about the experience you had at our hotel. We are truly ashamed of the service you received from our hotel staff. Thank you for bringing this issues to our attention. We have taken corrective action, and are in the process of retraining our hotel staff, to improve...
More
While the room was nice and clean,the manager needs a lot of training in people skills. He gave an air of disdain to the women
staying there, including my wife. The clothes dryer there in the laundry room ran,but had no heat. When I told the young man at the desk,his response was "Sorry, i will let a service man...
More
Dear preacherws1010,
Thank you for bringing this issue to our attention! We have taken corrective action. We have spoken to our General Manager and hotel staff of this incidents and have provided them with customer service training to provide our guest with excellent customer service. Furthermore, hotel staff and General Manager have also being instructed to maintain breakfast area well...
More
Another one of those very old motels. Can't spend more than a night here. I spent about $84 (including tax) of a night's stay here. We wanted to find something cheap and close to Bryce Canyon Natl. Park. I stayed here because I didn't want to spend more. But I now believe I will find much better place for a...
More
Dear RickLa,
Thank you for bring this to our attention, we greatly appreciate it! We did not know this is how our guest felt about their stay at our hotel. We are planning to make several improvements to our hotel such as replacing our old TV'a with brand new 32" Flat screen TV's in all guestrooms, placing new beds, mattresses...
More
The room was very dated. Overall it was clean and big with two sinks in the bathroom. The people in the room above us were so noisy I could hear their steps the whole night. That was really terrible. The town itself was horrifying and very deserted - almost scary. Almost everything was closed (saturday early evening) and there were...
More
The obvious draw for staying in Panguitch is its closeness to Bryce National Park. There are some motels almost at the entrance, but they are expensive, there is no grocery store, etc. around them, and there were no vacancies for the days we wanted to visit the Park. The New Western Motel was convenient, our room was very clean, and...
More
Beds were good but that's all. They use Best Western as a ploy but it is not so - far from it. Super 8 in Idaho Falls is sme price and 10 times the comfort and quality. With the present management this place will close.
More
Me and my husband were tired and just stoped at the first one we came to, bad idea. The room did not smell very clean and there was hair that was not mine. it was in the bathroom and in the bed. ( were the sheets claen or just fliped) We left and ended up paying at another place and...
More
I loved this hotel. I highly recommend it. The bathroom has two sink areas and a large area to put luggage, iron, and get ready in the morning. The staff were all very nice and helpful with anything I needed. It's not a 5 star hotel and it's a little older so if you are concerned about the little things...
More
640 Reviews
922 Reviews
31 Reviews
