We stayed at the Zermatt a year ago and fell in love with it; therefore, this year we decided to return for our annual ski trip and anniversary. But from the moment we checked in until the moment we left, we regretted staying here. We checked in around 1 AM, no one to help us so we used the cart... More

Great location. We booked a 1 bedroom villa and we were very happy with it. It was clean, well appointed and comfortable. The fireplace was a nice warm touch when we got back from the swimming pool in the cold month of December. The pool is amazing and our little one loved it. The hotel is very well staffed and... More

A 9,000-mile trip around and across the United States offered many great memories but a highlight was a three-day stop over at the Zermatt Resort in the tiny historic Mormon town of Midway. Park Valley and Sundance skiing were the draw to the area, but the resort was the serendipity. Well and tastefully furnished, the facilities were spotlessly clean, as... More

My husband and I went here for our honeymoon- and they were AMAZING. They were so friendly and catered to everything we needed. They even upgraded our room when they found out it was our honeymoon! The room was absolutely beautiful and flawlessly clean, the view was spectacular, the service was friendly, and the whole experience was lovely. The Backerei... More

The property was nice. The room I was in cost me $122.00 and was one of the smaller rooms (Thursday night). I was not told what type of room I would have when I made the reservation. The television had problems with reception, so I called maintenance but it could not be fixed. We did not have a fridge or... More

Highly recommend this place! We had great service from everyone we interfaced with from check-in to check-out. If staff did not know the answer to our questions, they followed up and found out for us in a timely manner. Lobby was cozy and property was nicely decorated for the holidays. Room was large, comfortable, great bed, and best of all...everything... More

The front desk staff were friendly but remarkably uninformed, both when I made a reservation and when I checked in two months later. I guess they have a lot of staff turnover, but they could not even point me to my room. There was popcorn and Skittles under our bed when we checked in. The decor is new but some... More

I recently stayed at the Zermatt for my anniversary. I had stayed at the Homestead previously, and was hoping for a similar experience. I was so disappointed at the quality and lack of amenities. At the homestead we had a little gift basket waiting for us in our room and a varied menu for room service. The Zermatt restaurant had... More

My employer arranged to have its annual firm retreat at Zermatt this year. In year's past, we've stayed at Zermatt's sister resort, The Homestead. By evening's end, we were wishing we had not made the switch. Zermatt is in a beautiful location and I was excited to visit the resort. However, the confusion and strangeness began immediately upon driving onto... More