There is nothing good I can say about this place. Management was incredibly rude and disrespectful. When I attempted to explain a problem to the owner he screamed into the phone and then hung up on me; he told me that I wasn't listening! HE wasn't listening! I was given false information which the owner said was not his fault... more

DO NOT USE THIS HOTEL. We booked 2 rooms, 6 months in advance, using a credit card to reserve, in addition to 10 others on the route, as part of a 3 week tour. When we arrived at 19.00 hrs after a long day of driving and said that we had booked 2 rooms the very rude and uncaring owner... more

I made reservations to stay at the Victorian Charm Inn about a month in advance. I received a confirmation number and my credit card details were taken to hold the reservation. When I attempted to check into the Inn, I was told by the proprietor, "I don't have rooms for you." He explained that he runs credit cards used to... more

This Inn was clean and in a good location, but not at all what you would expect of a B&B or Inn. The room was nicely furnished, quiet and the bed was very comfortable. However, the breakfast was a huge disappointment. This was included with the room price which was on the high side for this area. The breakfast was... more

Very, very unfriendly atmosphere. Grunchy staff, same the owner. I talked to him about that and he didn't understand what I was talking about. So: that WILL NOT change in future. Nice building - terrible staff. We did NOT like it. Breakfast - OK. more

In the communal breakfast room, I took an emergency cell phone call from a co-worker. Her infant had stopped breathing and had just been taken to the hospital and I was asked to cover some work for her. The hovering hotel manager told me to hang up my phone, I ended the call. When I attempted to explain the nature... more

Horribly rude owner. Had to cancel our reservation because of a stranded vehicle and the owner Ray refused to wave our cancellation expense. I called back and was hung up on. Stay away! more

Booked this room online through Clarion. Bad choice. I was led to believe it was a hotel but it ended up being a bread and breakfast. Room was small, receptionist was cold and unfriendly, jacuzzi tub was awkward, and not up to code for getting in safely and the only shower was a handheld one in the tub. My wife... more

This hotel is lovely from the outside, the lobby is attractive but the room was small, the windows were exceptionally dirty, the towels and the bathrub were stained. We were promised a jacuzzi, a fireplace and a coffeemaker. Our room had NONE of these. The only decent thing was the breakfast. However, Kanab is a lovely little city. The management... more