No sleep! Can we get a refund? The manager and staff were nice and cordial. I usually don't complain but the noise was awful.
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- Hawthorn Suites Wichita Falls
- Wichita Falls Hawthorn Suites

No sleep! Can we get a refund? The manager and staff were nice and cordial. I usually don't complain but the noise was awful.
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Called to confirm room booking and was politely told that it was ready and waiting
Arrived around 7pm and staff & families were having Christmas party - I walked in and said hello and said "I'd like to check in"
The front desk clerk literally jumped up and ran to the front desk, and checked me in - there was...
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my husband and i stayed here for the weekend in one of the suites and absolutely LOVED it! we had a few "user errors" with our room key when when we first arrived but luckily the manager was quick and eager to help even though it was the middle of the night! we bugged her about a million times before...
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I had the unfortunate privelage of staying at this so called establishment for a month due to work. The entire time of my stay, my family, friends, and I were treated like second-rate citizens. We were talked down to the entire time we were there and made to feel like we were putting them out because we would ask for...
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Dear Valued Guest - We sincerely apologize to you for not handling this situation with the utmost concern and empathy. I do believe you were staying with us during the summer months under a contracted rate negotiated by our companies to include housekeeping on certain days of the week. This was done to help lower the cost of the room...
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We stayed at the Lexington this summer and we weren't impressed but we decided to give them another shot and we were very pleased. They have made a much needed management change and all of the staff seem to enjoy their job. The new GM served a turkey dinner to those of us away from family this holiday and she...
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Thank you very much for taking the time to write this review. Being in the hospitality business we understand what it is like to be away from home on the holidays, so we wanted to do something special for our guest. I sincerely appreciate your opinion and hope you visit us at the Lexington Suites again soon!
Sincerely, Kaggan Parker
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This Hotel was a great find. The staff was very friendly, the check-in was uncomplicated and prompt. Our room was large and very clean with enough space for our two boys to play. The outdoor pool was refreshing and even offered a small BBQ area. The complimentary breakfast was fresh and plenty with something for everyone. Highly recommend this Hotel....
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Dear guests,
Thank you very much or staying with us at the Lexington Suites in Wichita Falls. We are very pleased that you enjoyed our large rooms and unique amenities. I look forward to meeting you when you come back to the area and stay with us again.
Sincerely, Kaggan Parker
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Excelllent Hotel .I have stayed at two different Lexington suites . Each hotel has great service and helps their customers in any way they can . I ride a bike and had concerns with the safty of it being in the parkinglot. Leave to the staff they went out of there way to make my worries were no more. Rooms...
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We chose to stay at Lexington while visiting our airman who is currently at Sheppard AFB & they were AWESOME. Ease of check-in, clean room, great service.
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Don't know what those other reviewers are talking about, we had a clean, comfortable room.
Our reservations were correct, (we called the hotel direct). Morning , noon or night the staff was available and very helpful. AND the breakfast was one of if not the best free breakfasts that we had on our entire three week trip. Can't beat the...
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I am a business traveler so I have stayed in hotels all over the world. Some good, some bad, but this one has to rank as the worst. Upon arriving on a Friday night, they had my stay dates incorrect. Which resulted in no room to be had. The only person working was a part timer, no manager on duty....
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