The staff here gets it! By far the best customer service I've ever seen. I have stayed at some of the best hotels in the country, and worldwide, and have never never such customer service. Every single staff member I interacted was genuinely pleasant, and going well above the call of duty. This was the second time I have stayed... More

We stayed for 3 nts a wonderful welcome, good size room on the main floor, which was handy to pool, fitness and to your vehicle. Convenient if you plan to visit NASA space center, another must on the to do list. Very ample offerings for breakfast for a nominal charge. Would definitely recommend this new hotel.

This hotel staff was undeniably pleasant and accomidating. Whether it the the morning breakfast staff, desk staff, bartender, or nightime conceirge, I was consistantly pleased. When checking in, my room was not ready yet, as I arrived from the airport early. They quickly took my luggage from me, and suggested a tasty place for a bite to early. Later, they... More

We traveled to Webster, Texas for a business trip with my husbands' job, so I got to enjoy several days at the hotel visiting the beach and pool while he was in meetings. This was our first time at a Hilton Garden Inn, and we were very impressed. It was a smooth experience checking in with Austin who was very... More

Being a relatively new HGI, there is very little to gripe about - except two minor things which I shall discuss later. This is located to the north of Bay Area Boulevard and there a several excellent restaurants as well as the usual burger joints nearby. The staff at the hotel was pleasant and attentive - constantly ensuring that my... More

Had a great stay at the Hilton Garden Inn Webster. Hotel is spotless, staff is extremely friendly, and breakfast was amazing. The General Manager definitely knows what he/she is doing.

First they claim I used my credit card as a debit so they charged me an additional $50. Second neither of the 2 phones in the room worked. When room service was there one afternoon, we asked for clean glasses, she took one, rinsed it in the bathroom sink with no soap and her bare hands and handed it back... More

Stayed here with the family and was rather pleased by the hotel and its amenities. Several restaurants are within walking distance. The gym is small but adequate to get a good workout in if you don't have to rely on machines. Staff is very friendly and helpful.

Overnighted in Webster after flying in to Ellington Field on business. Recommended by the FBO at the airport and they were correct about the place. Great value and I'll stay there again.