After a long day of traveling in heavy traffic and wet raining weather, it was nice to walk into such a beautiful hotel with welcoming staff members! The rooms were very clean as well at the lobby areas and bar area. We will definately be back!!! Thank you for your kind hospitality!!!

Although I admit that Webster/Clear Lake isn't my idea of heaven, I sometimes travel there for business and I would definitely stay at this HI again. The room was spacious and clean, the staff were professional and friendly (my experience was definitely distinct from some of the earlier reviews), and the location was close to where I needed to be.... More

I booked this hotel in the Houston area again because my previous stay 2-3 years ago was quite pleasant. The hotel had been new then. This time, when I arrived after a 3.5 hour flight and a 35 minute drive, I was met with one of the rudest and most un-helpful person I have ever seen in a hotel reception.... More

The hotel staff was very inviting and accommodating. We were on our honeymoon and needed something impressive, but for not a lot of money. This fit perfectly - loved the room! Wonderful amenities, immaculate room and facilities, and the staff provided excellent service . The restaurant downstairs seemed a little pricey, but when we got our meals -- the food... More

I won this property through an opaque bidding site and I could find no serious issues with the hotel. The Webster - NASA area is my location of choice when visiting South Houston because of its great location. We got what we were promised; a clean room - 2 beds - clean bath with soft towels, all in a safe... More

I have stayed at this property 4 or 5 times in the past year. This has been my preferred place to stay since it opened, but hate to say it, but they are slipping. Front desk staff were efficient, but not friendly. No newspapers? I think this is the first HI that I've ever found that and I've stayed over... More

I really enjoyed my stay at the Holiday Inn in Webster. It was in a good location for me and had a great price. The rooms are huge and the furniture and bed are very nice. I really liked the size of the bed and the comfort of the pillows. They designate between hard and soft pillows as well which... More

We stayed only one night in this hotel, we wanted something near Galveston but not in Galveston, and thatìs why we decided for this Holiday Inn because we saw good reviews about this hotel and we it was in a good area. Not a thing we read about this hotel was true. The staff wasn't kind, we had to change... More

This hotel is very disorganized. The management is very poor and they are not customer friendly at all. The physical space is fine. However, my problem is with how they handled my bill by double billing me and not correcting the problem even one month after they said they would. they changed their story about why they didn't refund the... More