I have to be honest. After reviewing the reviews, after booking my stay I was afraid to stay at the hotel because I felt I would be disappointed. From the moment I arrived, I was greeted with warmth and awesome customer service. The Front Desk help from Story was phenominal. She called me by my name whenever she saw me... More

We stayed there for the Bob Phillips Texas Country Reporter Festival and the staff was absolutely wonderful!!!! The rooms were clean and the breakfast was fresh hot and more than you could come to expect from a limited service hotel.

We booked a total of 8 rooms for a 2 night stay and prepaid for all of them. When we arrived the front desk staff couldn't find one of rooms and when they did the reservation was incorrect. Carlos Rodriguez, the Manager On Duty, was working the front desk when we arrived. Instead of trying to find a solution to... More

We booked our stay more than a week in advance of our small wedding anniversary get-away. When we arrived to check in, they could not find our reservation. Luckily, I remembered to bring my print out of the reservations and eventually they were able to locate our names. The general manager of the hotel told us that she overbooked the... More

After a terrible experience at another hotel, the stay at Hampton Inn was bliss. The room was exceptionally clean, beds were "back" friendly and perfect, room temp was easy to maintain, bathroom was trendy and spotless. The breakfast was hot, plentiful, and tasty. Evening desk clerk was exceptionally friendly and helpful. Morning clerk was was busy talking to "friends" it... More

Stayed here for a week after there big storm. Which closed one of the wings due to water and wind damage. First couple days were fine, big party one night with people screaming up and down the hall. Hotel was not interested in doing anything about it, so I finally asked them to keep it down. They got quiet and... More

We spent the night at the Hampton Inn and Suites as part of a "girls weekend". The room was spacious,clean and well organized. Loved the kitchen with frig and microwave. Received welcome basket and great service upon arrival and throughout stay.We took time in the evening to enjoy the indoor pool and hot tub. We did skip the workout room... More

We stayed here just to rest and relax on our way back from South Texas and to visit a friend in the area. The main reason we chose the hotel was to have a pool/whirlpool for our 5 year old to swim and us to relax. However, the chlorine in the pool and whirlpool was SOOO strong it made your... More

Like 'terratexas' in a previous review, our reserved room was not available at check-in time, but we only had to wait an hour. They were fully booked and understaffed and full of excuses. This certainly wasn 't our normal Hampton experience. And, also like 'terratexas' this place is very difficult to get to -- don't try it at night if... More