My nice, new room came complete with critters in the bed. No, they weren't bedbugs. They were worse! Fire Ants! When I checked out of the hotel at 3:00 a.m., the front desk person informed me they had sprayed the room next to mine the day before for fire ants, which the manager later denied. Getting my reward points, which...
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I once again apologize for this occurrence; however, fire ants are not something we can fully control in this part of Texas, after heavy rain; the fire ants in Southeast Texas are quite common in certain seasons.
As a manager, I tried my best to satisfy you by refunding your stay and offering an additional complimentary night at a later...
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