I stayed at this motel while working a 13 week assignment. At $1,600 a month I expected good service. the owner was going through a tragic period in her personal life and she took it out on me by chewing me out/ yelling at me out over this or that - that I "demanded too much" when my air conditioner... More

My sister chose this hotel for me and I am so very glad she did. Although this is an older hotel it is very clean and well-maintained. My room was spacious and clean. Because I was there for about 2 weeks I was very glad of the availability of a washer and dryer at the hotel for guest use. While... More

Comment: I was a guest at 2828 West NW Loop 323 Tyler, TX 75702. I am very upset with the customer service I have gotten from the manager. A few days ago a few items were stollen from my work truck. Some tools and a cooler a few hundred dollars worth of stuff and tools. I told the manager thinking... More

We also picked this hotel because of positive Trip Advisor reviews, but were quite disappointed. The service was not that great and the woman at the desk was actually rude to my wife when she couldn’t remember our room number. The hotel in general looks old and run down and probably is in need of repair. The balcony up to... More

I picked this hotel because it was rated #1 by Trip Advisor. What I found was an old hotel that needed updating. We booked a 2 room suite, king size bed and non smoking. When we went in the room, we found it to be one room and smoking. After calling the desk they apologized and reassigned us a room.... More

This a very nice hotel in Tyler, Tx. I use it everytime I come here. The price is resonable and the rooms are clean and spacious. the beds are comfortable. carpeting needs to be replaced as it is very worn but not damaged. the staff is very friendly and it is very well located right at the intersection of hwy.... More

On March 14th , we arrived in Tyler and stayed in a handicappe room, it h as a shower that you can roll a wheel chair into, which was great for traveling with my 85 year old Mother, it was right at the end, by the parking lot so easy to get to, the room was convient to coming in... More

I have been staying at this property for more than 3 years now when in town. I have checked other hotels periodically but none have ever given any better service or better value for a clean room. The staff is friendly. I have come to know the front people by name. Patty always has a smile in the mornings when... More

Everything about this hotel was great. The employees was over and beyond nice and went out of their way to speak to you. We wasn't wanting anything fancy just something nice. We got what we wanted. We have small children and they really liked the kiddie pool (which was very clean), in fact I couldn't get them out. The rooms... More