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BEST WESTERN PLUS Mainland Inn & Suites

2.0 of 5
10620 Emmitt Lowery Expressway, Texas City, TX 77592
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BEST WESTERN PLUS Mainland Inn & Suites
Ranked #4 of 12 hotels in Texas City
4.0 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    6
    3
    2
    2
    3
Date Rating
wf
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 29 March 2012

When we arrived to our hot tub suite late at night, there were bugs in the hot tub, bugs in the shower, and bugs high up on the wall. The girl that was at the front desk at the end of her shift came and cleaned them out right away while apologizing profusely. There was no blanket on the bed!!... More

Was this review helpful? Yes
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 14 August 2011 via mobile
3
people found this review helpful

Me and my family stayed the weekend and everything was excellent. The front desk clerk was attention and very professional at check in. The room was neat and clean and everything was satisfactory. The location is great close to Galveston and houston also and the price was incredibly reasonable!!

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Denton, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 August 2011
2
people found this review helpful

Me and my family stayed here last weekend in August for a family reunion and it was very nice. The staff was very helpful especially the young lady at the front desk, Crystal, she was very helpful and very respectful. Everything I asked for she got it for me and she didn't have an attitude, ever. The rooms was very... More

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Garland, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 26 July 2011
2
people found this review helpful

Crystal at the check in desk was very pleasant and seemed to like her job. Check in was quick and easy. The first "non-smoking" room smelled like stale smoke. We asked to change and that was also quick and easy. Crystal called to see if we were happy with the second room. We were. The room and bath were very... More

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Cut Off, Louisiana
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 18 July 2011
1
person found this review helpful

We stayed for the 4th of july weekend which was very busy. We came to visit family living in the area and also visit Galveston Island. The pool is small and there were lots of people in it so we decided not to swim. Galveston island is about 25 min away maybe a little less. The room was clean and... More

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BWPLUSTexasCIty, General Manager at BEST WESTERN PLUS Mainland Inn & Suites, responded to this review
21 July 2011

Thank you for your recent stay here at Best Western Plus Mainland Inn & Suites. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More

San Antnio
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 16 July 2011
3
people found this review helpful

On our way home from FL to San Antonio we wanted a reasonably priced hotel near the historical monuments (USS TX and San Jacento) and beach attractions. We got lucky on this one! Clean, spacious rooms and excellent staff. Went shopping at the mall next door and found amazing deals.

Was this review helpful? Yes
BWPLUSTexasCIty, General Manager at BEST WESTERN PLUS Mainland Inn & Suites, responded to this review
21 July 2011

Thank you for your recent stay here at Best Western Plus Mainland Inn & Suites. Giving excellent customer service is very important to us and we are happy to hear that you enjoyed your stay. Thank you, again. Look forward to seeing you soon! LaKeysha Williams, GM More

providence village, tx
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 27 June 2011
2
people found this review helpful

We didn't know what to expect b/c of mixed reviews, but we loved it! We booked online through a travel site and when we went to check in, they actually gave us the room we wanted/paid for (we've gone to other hotels they will say we get a king bed, but it's a double bed room!). There were NO hassles... More

Was this review helpful? Yes
BWPLUSTexasCIty, General Manager at BEST WESTERN PLUS Mainland Inn & Suites, responded to this review
21 July 2011

Thank you for your recent stay here at Best Western Plus Mainland Inn & Suites. We strive hard to reach our guest expectation. We do realize the pool and breakfast area are a bit undersized. We have in fact re-arranged the breakfast area so there is more room to move around. Thank you again, we are glad that you enjoyed... More

Amarillo, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 25 June 2011
4
people found this review helpful

I stayed for three nights and have no complaints. We stayed here on vacation It's close to Moody Gardens in Galveston and Houston. The staff is friendly and helpful. I didn't have any problems with condensation and never used the vending machines but everything seemed to be in perfect working condition.

Was this review helpful? Yes
BWPLUSTexasCIty, General Manager at BEST WESTERN PLUS Mainland Inn & Suites, responded to this review
21 July 2011

Thank you for your recent stay here at Best Western Plus Mainland Inn & Suite. We are pleased to hear that you enjoyed your stay. Thank you for uploading your photos. We know that a bad review may hinder a potential guest decision to stay with us and we appreciate you for giving us the opportunity. We strive hard to... More

Milford, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 14 June 2011
4
people found this review helpful

Very clean, quite and affordable. The rooms were awesome very clean and a mix of traditional and modern look. It felt like a home away from home. Would love to be back in the same hotel if i am again in the area. Liked the Staff as well very polite, neat,professional and very helpful.

Was this review helpful? Yes
BWPLUSTexasCIty, General Manager at BEST WESTERN PLUS Mainland Inn & Suites, responded to this review
21 July 2011

Thank you for your recent stay at Best Western Plus Mainland Inn & Suites. We are pleased to hear that you enjoyed your stay and strive hard to make sure that everyone’s stay feels like a home away from home. Thank you again, we look forward to seeing you. LaKeysha Williams, GM More

SW Missouri
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 7 September 2010
3
people found this review helpful

We stayed at this hotel for 5 nights and enjoyed every minute. The front desk ladies were so very helpful with every request that we needed (from extra blankets to shopping and restaurant referrals). The pool was excellent and our grandchildren had a ball! The breakfast included waffles and even biscuits and gravy one morning as well as fresh fruit... More

Was this review helpful? Yes
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Additional Information about BEST WESTERN PLUS Mainland Inn & Suites

  • Texas City Best Western
  • Best Western Texas City
Address: 10620 Emmitt Lowery Expressway, Texas City, TX 77592
Price range (per night):* INR5,312 - 6,319

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BEST WESTERN PLUS Mainland Inn & Suites
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