LET ME START OFF BY SAYING WE LOVE THE HIE BRAND & NEVER EXPERIENCED THIS TYPE OF DISRESPECT IN OUR LIFE. Unfortunately we took the word of staff and General Mgr Maggie Williams when they deducted almost $1500 from our account in Jan. We were advised it was an error and would be credited back the same day. It took... More

I stayed here on a work trip for one night. I normally stay at the Hampton Inn next door, but the HIE had a better rate. The front desk was very friendly when I checked in, and I was recognized as a Priority Club Reward Member. They also told me about dinner that they serve Monday-Thursday. The room was nice... More

Horrible,horrible, horrible! The place was falling apart! I heard a lady talking about this Hotel being the most profitable Hotel this owner has. Please! If this is the most profitable, look out. She stated how she could never be fired since she has so many points. She was telling everyone how this hotel has to suffer do to the other... More

After a long day we were greeted by an incredibly friendly set of staff, a glass of chocolate milk, warm cookie, endeavours to put us in their best room and a bag of snacks - all of which were incredibly welcome! Rooms were clean and very comfortable, location by the side of the interstate so easy to find. Breakfast the... More

I've stayed here about 10 times over the last 3 years- this will be my last. Room had not been vacuumed, and nightstands and table were dirty, as was the sink. I asked for another room but was told that hotel was sold out. Clerk did vacuum and cleanup, but still not a good impression. At least the bed was... More

Quick stop off on road trip. Helpful friendly check in Clean room -If a little tired - free wi-fi -coffee available Breakfast - Ok. Hot at least. All self serv but no different to what I expected. Lady looking after breakfast room was lovely! Had a pancake making machine which was fun! Plenty of places to eat in area but... More

After spending a long day driving, having the extra space to "spread out" was perfect (suite w/ 2QB). Room clean, staff very friendly. Standard HIE breakfast items offered.

We were not PLANNING on staying at this hotel - we had car trouble on our way to Carlsbad and ended up having to call this HIE at the last minute when we found out we'd be grounded in Sweetwater overnight. W-O-W-!!! The ladies at the desk were AMAZING - so friendly and even sympathetic to our plight! Gave us... More

Our family stayed overnight on our way from Tucson to Dallas, Texas. The hotel was acceptable for an overnight stay; however, you would not want to stay here very long. The breakfast was not up to the typical HI Express standards. It was just "OK." The bed and room were comfortable but there is absolutely nothing to do around this... More